Looks really fancy and sturdy Looks really fancy and sturdy, I had help with a professional for installation and it took them 5 hours. Worth the investment, we are spending more time in our backyard

I had a great experience with the… I had a great experience with the staff. They were extremely knowledgeable and friendly. They were able to answer all my questions about the setup process and what to do if I had any issues.

Pergola is built like a rock. The pergolas (we bought two) are beautifully made and very substantial. Be ready for delivery with some strong people: the truck shows up and you've got to get a bunch of 100+ pound boxes off and put away. We hired a crew of 3 handymen and they had it done in 4-5 hours. Installed on a Trex deck; added 2x6s between the joists and bolted the posts all the way through.

Customer service was A+ Customer service was A+ Every team member was helpful, knowledgeable and made me feel valued as a customer. Their set up instructions easy and thorough. Product beautiful and solid. We are very happy with our beautiful Hanso pergola!

will update once the product is delivered 4/22 finally I got a call from a live person and gotten an update on the order. They use different phone numbers with different area codes than what is on their site. Originally I was told 8-10 weeks it is up to 10-12 weeks . which not a huge deal for me Total scam took money 5 weeks ago they can not find order. Phone number they gave to call cannot take calls . luckily this was on credit card. got an update on 4/11 will edit again if resolved