Every part of my experience dealing… Every part of my experience dealing with Hanso has been perfect. The pergola fit together so snug without any hitches. It’s been up since before winter and has handled snow, rain and recently strong winds without any problems. No rattling in the wind, no drips in the rain. I would encourage anyone wanting a quality pergola to use Hanso. Only glitch I had was they initially sent base legs for electric that were much bigger than the legs for manual. They immediately sent out the proper parts and took back the other parts. The service phone line is immediately answered or they return your email with in one day. Again if you want a great product this is it.

The staff at Hanso were courteous The staff at Hanso were courteous, respectful and professional. I highly recommend!

I had a great experience with the… I had a great experience with the staff. They were extremely knowledgeable and friendly. They were able to answer all my questions about the setup process and what to do if I had any issues.

will update once the product is delivered 4/22 finally I got a call from a live person and gotten an update on the order. They use different phone numbers with different area codes than what is on their site. Originally I was told 8-10 weeks it is up to 10-12 weeks . which not a huge deal for me Total scam took money 5 weeks ago they can not find order. Phone number they gave to call cannot take calls . luckily this was on credit card. got an update on 4/11 will edit again if resolved

Terrible Customer Service I ordered a 13'x13' Aluminum Pergola over 14 weeks ago. I tried emailing, calling and left voicemails for over 12 weeks but only finally received a response after leaving this review. When purchasing this pergola I was told the delivery time was between 8-12 weeks. So I lined up people to help me assemble/install it in early April when I expected to receive it. Given the order has still not arrived I no longer have the help I lined up and will most likely have to assemble by myself or wait a month for my help to free up again. I have lost confidence in this company before I have even received my order.