I had a great experience with the… I had a great experience with the staff. They were extremely knowledgeable and friendly. They were able to answer all my questions about the setup process and what to do if I had any issues.

Great Product! The pergola arrived very well packaged and undamaged. Assembly was straightforward. The final product is awesome and the louvres make it completely waterproof. I was able to finish the gas line to my outdoor fire pit while raining, since it was under the pergola. Great product overall!

problems Installation instructions were weak at best! We spent 2 hours fixing installation re-do's. No coverings for post ties down bolts. Not complete! I researched and got covering which should have been included.

Pergola is built like a rock. The pergolas (we bought two) are beautifully made and very substantial. Be ready for delivery with some strong people: the truck shows up and you've got to get a bunch of 100+ pound boxes off and put away. We hired a crew of 3 handymen and they had it done in 4-5 hours. Installed on a Trex deck; added 2x6s between the joists and bolted the posts all the way through.

Customer service was A+ Customer service was A+ Every team member was helpful, knowledgeable and made me feel valued as a customer. Their set up instructions easy and thorough. Product beautiful and solid. We are very happy with our beautiful Hanso pergola!