Every part of my experience dealing… Every part of my experience dealing with Hanso has been perfect. The pergola fit together so snug without any hitches. It’s been up since before winter and has handled snow, rain and recently strong winds without any problems. No rattling in the wind, no drips in the rain. I would encourage anyone wanting a quality pergola to use Hanso. Only glitch I had was they initially sent base legs for electric that were much bigger than the legs for manual. They immediately sent out the proper parts and took back the other parts. The service phone line is immediately answered or they return your email with in one day. Again if you want a great product this is it.

Terrible Customer Service I ordered a 13'x13' Aluminum Pergola over 14 weeks ago. I tried emailing, calling and left voicemails for over 12 weeks but only finally received a response after leaving this review. When purchasing this pergola I was told the delivery time was between 8-12 weeks. So I lined up people to help me assemble/install it in early April when I expected to receive it. Given the order has still not arrived I no longer have the help I lined up and will most likely have to assemble by myself or wait a month for my help to free up again. I have lost confidence in this company before I have even received my order.

The customer service and sales staff…were excellent. The customer service and sales staff were very helpful, but we were never informed about the glitch of not being able to pull down the screen on the side of our pergola that has the louver crank. We are hoping that the way the installer was able to make some tweeks will allow us to use all four screens this summer.

Product is top of the line Product is very well made. Everything fit together nicely. Easy to install except a few directions could have been a little more detailed. Would buy another one if I needed it.

Pergola is built like a rock. The pergolas (we bought two) are beautifully made and very substantial. Be ready for delivery with some strong people: the truck shows up and you've got to get a bunch of 100+ pound boxes off and put away. We hired a crew of 3 handymen and they had it done in 4-5 hours. Installed on a Trex deck; added 2x6s between the joists and bolted the posts all the way through.