Product is top of the line Product is very well made. Everything fit together nicely. Easy to install except a few directions could have been a little more detailed. Would buy another one if I needed it.

Every part of my experience dealing… Every part of my experience dealing with Hanso has been perfect. The pergola fit together so snug without any hitches. It’s been up since before winter and has handled snow, rain and recently strong winds without any problems. No rattling in the wind, no drips in the rain. I would encourage anyone wanting a quality pergola to use Hanso. Only glitch I had was they initially sent base legs for electric that were much bigger than the legs for manual. They immediately sent out the proper parts and took back the other parts. The service phone line is immediately answered or they return your email with in one day. Again if you want a great product this is it.

problems Installation instructions were weak at best! We spent 2 hours fixing installation re-do's. No coverings for post ties down bolts. Not complete! I researched and got covering which should have been included.

The customer service and sales staff…were excellent. The customer service and sales staff were very helpful, but we were never informed about the glitch of not being able to pull down the screen on the side of our pergola that has the louver crank. We are hoping that the way the installer was able to make some tweeks will allow us to use all four screens this summer.

Would have rated 5 stars Would have rated 5 stars, as every part of my interactions with Hanso were great.....until delivery. I realize that they don't do the delivery themselves, but the company hired to do the last mile delivery really dropped the ball. Specifically, they dispatched a semi to attempt delivery on my narrow residential street and ended up having to drop them a block away, in the rain!