I needed my part ASAP I needed my part ASAP. I ordered online on Saturday, and it arrived on Tuesday. The only hiccup was that I never got an e-mail confirmation that it had shipped, and I had to request a status through the web site in Tuesday, thinking it had not shipped yet. By then, it was out for delivery, but because of my emergency I had ordered it again direct from the manufacturer with guaranteed next day delivery. Very fast, efficient service. Just could have used the information that it had shipped. I would definitely buy again!

Never received shipping information Never received shipping information Where’s my awning???

I had a wind incident that destroyed… I had a wind incident that destroyed the idler arm on my awning. Numerous attempts to get one thru RV repair places didn't work as they told me I would have to buy the whole set. Just for fun I contacted CareFree and not only did they actually respond they contacted my RV manufacturer on my behalf to determine what arm I needed. I was impressed by their timeliness and willingness to truly help me out. And I was able to get what I needed not what some RV place wanted to sell me. Well done and thank you.

Quick responses to questions Quick responses to questions, very helpful information. Fast shipping on replacement parts.

Great service Great service! I sent pictures of my broken piece and received a fast reply. The parts were a perfect replacement and arrived quickly. Thanks