I wasn't sure about the type of awning… I wasn't sure about the type of awning I had. After finding the sticker, the rep was able to pinpoint what I needed and very professionally and went through the parts. He called me the next day to confirm everything. It was a great transaction.

I needed my part ASAP I needed my part ASAP. I ordered online on Saturday, and it arrived on Tuesday. The only hiccup was that I never got an e-mail confirmation that it had shipped, and I had to request a status through the web site in Tuesday, thinking it had not shipped yet. By then, it was out for delivery, but because of my emergency I had ordered it again direct from the manufacturer with guaranteed next day delivery. Very fast, efficient service. Just could have used the information that it had shipped. I would definitely buy again!

Best customer service I ordered the wrong motor just before I left the desert for Christmas holidays and an extended vacation, not returning until early February. Carefree arranged to send me a new return label and sent me the proper motor for my over the door awning. Great service.

The Plunger Kit arrived quicker than expected The Plunger Kit arrived quicker than expected. Included were all the parts and hardware required to install the anti-billowing kit from scratch. Even the striker plate was in the package. Only problem... All the parts and bolts were inside a zip-loc plastic bag which came open during shipping. Every part, bolt, screw and seal was loose inside the box, some trapped under the bottom box flaps. Carefree even sent a .pdf (email) with instructions for kit installation and rigging. It is a real pleasure working with these folks!

You light up the night Replacement lights for our travel van. European style led lights for the porch. All pieces came as promised. It is not difficult to replace but pay attention to how the eyebrow snaps in place. Double check to see it is secure. The plastic does eventually fatigue and fail. Therefore the replacement.