Never received shipping information Never received shipping information Where’s my awning???

Great service Great service! I sent pictures of my broken piece and received a fast reply. The parts were a perfect replacement and arrived quickly. Thanks

The Plunger Kit arrived quicker than expected The Plunger Kit arrived quicker than expected. Included were all the parts and hardware required to install the anti-billowing kit from scratch. Even the striker plate was in the package. Only problem... All the parts and bolts were inside a zip-loc plastic bag which came open during shipping. Every part, bolt, screw and seal was loose inside the box, some trapped under the bottom box flaps. Carefree even sent a .pdf (email) with instructions for kit installation and rigging. It is a real pleasure working with these folks!

Order service It was great service to have sent an email asking for my model and serial number to make sure I was ordering the correct parts. I really appreciate that.

I wasn't sure about the type of awning… I wasn't sure about the type of awning I had. After finding the sticker, the rep was able to pinpoint what I needed and very professionally and went through the parts. He called me the next day to confirm everything. It was a great transaction.