Eric Willette
GBHappy to take your Money, but non-existent customer service Submitted 2 tickets with 6 follow-up emails over 15 days to their online inquiry/customer service email without a single response, after buying a $500 robot and a 12-mth warranty that broke in 3 mths. Terrible service and product, pivoting to the BBB and an attorney to handle from here. Buyer beware
Andrew Presgraves
GBI love the Ariel I love the Ariel. It doesn't seem to do as good a job as my old solar breeze. I run both of them at the same time and the old solar breeze seems to pick up more surface debris. The solar breeze also holds chlorine tablets, the Ariel doesn't. That being said, I still love the Ariel and it does a better job of curving away from the side of the pool instead of hitting the side head on.
JL
GBShipping time/process and customer… Shipping time/process and customer service for purchase was great. However, 3 rating due to design choice of Ariel bs prior NX2. Concerned that use of sensors on Ariel model will get scratched eventually by pool side coping and unit will not be long lasting as a result. We will see but thought NX2 spinning front wheels without reliance on sensor feature made more sense—just needed to improve front wheel gears design durability of NX2. But maybe Ariel new design is intended to establish new purchases shortly after 1-yr limited warranty expires and if unit does not last as long as NX2 did.
Charles Lewis
GBI'm very happy with the level of… I'm very happy with the level of professionalism with the customer service team. I've only had Arial for about 2 weeks now she's a workhorse, I noticed when her charge gets low she starts acting a little goofy ( going in circles and takes a time out until fully charged.
Henry Lew
GBQuick response to questions Quick response to questions. Provided me a solution to an out of warranty product that was very acceptable. I've ALWAYS had great customer support from Solar Breeze. I will continue to buy their innovative, work saving product.