William Kolb
GBAriel rear motor replacement kit a snap to install and a great value! We are so happy to have our Pivot Pools Ariel automatic pool surface cleaner and we're bummed with the thought of replacing it when one of the back electric motors failed. I was relieved to find a replacement kit available on their web site. I ordered it and the kit arrived in a few days. I found the replacement quite simple and straightforward. Our Ariel is back in the pool working like new, for a fraction of the cost of a new model! Thanks Pivot Pool! You rock!
Colleen
GBGreat customer service Great customer service in resolving any issues. We had an issue with our Ariel that was under warranty and they sent out a replacement. Living in central California pool maintenance is a constant, especially when you have neighbors with trees. The Ariel keeps our pool looking clean and sparkling. We don’t want to be without it.
Tim Thompson
GBMy order took entirely too long to… My order took entirely too long to arrive. It was ordered 12/19/23 and i received it 1/12/2024. Then I discovered that the wrong parts were sent to me. So I waited again for the right parts to come and finally received them on 1/24/2024. I want to add that Kristy was very responsive and helpful in getting the order rectified. I'm thankful that it was during a time when the pool was not being used. If it had been during the swim season, I would be way more critical of the process.
Charles Lewis
GBI'm very happy with the level of… I'm very happy with the level of professionalism with the customer service team. I've only had Arial for about 2 weeks now she's a workhorse, I noticed when her charge gets low she starts acting a little goofy ( going in circles and takes a time out until fully charged.
Montgomery, Doug
GBThis is one of the worst products! This is one of the worst products I have ever purchased. I have had the unit replaced 3 times, had to buy an extended warranty to cover this horrible product, then had to buy a rebuild kit and fix it myself.