Eric Willette
GBHappy to take your Money, but non-existent customer service Submitted 2 tickets with 6 follow-up emails over 15 days to their online inquiry/customer service email without a single response, after buying a $500 robot and a 12-mth warranty that broke in 3 mths. Terrible service and product, pivoting to the BBB and an attorney to handle from here. Buyer beware
Janet Tupper
CYI bought an Ariel in August 2022 I bought an Ariel in August 2022, it stopped working in June 23, within the 12 month warranty, they agreed to send a replacement, said they would send the tracking number. Since then I have heard nothing, no replies to emails except the automated one. I am wondering if they are still in business. Very disappointed, our previous one lasted several years. Well my review produced a response, apology that my claim was misfiled & new one arrived today 10 Aug 23.
Leslie
GBThis is my second pool surface cleaner This is my second pool surface cleaner. . both solar breeze items. I am so happy that I could get replacement parts! Thank you for making them available.
William Kolb
GBAriel rear motor replacement kit a snap to install and a great value! We are so happy to have our Pivot Pools Ariel automatic pool surface cleaner and we're bummed with the thought of replacing it when one of the back electric motors failed. I was relieved to find a replacement kit available on their web site. I ordered it and the kit arrived in a few days. I found the replacement quite simple and straightforward. Our Ariel is back in the pool working like new, for a fraction of the cost of a new model! Thanks Pivot Pool! You rock!
Charles Lewis
GBI'm very happy with the level of… I'm very happy with the level of professionalism with the customer service team. I've only had Arial for about 2 weeks now she's a workhorse, I noticed when her charge gets low she starts acting a little goofy ( going in circles and takes a time out until fully charged.