Pergolux made me look like a genius to my wife 😀 Forget all the online research and just order from Pergolux and have it installed by elite tech. Yuri & Peter assemble and install this product every day! We wanted an installer who was familiar with it to eliminate any problems. You won't be disappointed in the quality, the service or the cost. Is it the cheapest, no. Is it the most expensive, no. It's a reasonable cost for the quality that you get. I was very impressed with the quality of the pergola from the thickness of the material to the coating, to the protection of it during packaging and shipping. It is engineered for pretty easy installment. The lighting and the heater are a great extra touch. And Melissa in customer service is awesome!

PERGOLUX stood out for me compared to… PERGOLUX stood out for me compared to any other brands. Melissa was very helpful with any questions and concerns we had before placing an order. The product is definitely on the premium side. Best of all is the customer service provided by the Perglux team and helping us to get in touch with the installer over at Elite Tech Installs. Highly recommend working with the preferred installer Elite Tech Installs. Those guys are amazing. Expensive, but worth it. very nice young man One thing we were concerned about was the ETA of the pergola to our home. She was able to give us an accurate time of arrival so that the installers could schedule the installation. Could not get an ETA from Hanso and other brands.

I can’t say enough good things about… I can’t say enough good things about the customer service at Pergolux. There were a few items missing from my original order but the customer service team was on the ball and went the extra mile to make sure I had everything to complete the install. The product is amazing! It’s a great addition to our backyard.

What an engineering masterpiece! Fantastic pergola with lots of functionality! My experience with Pergolux has been outstanding! I cannot speak highly enough to the quality of the product, as well as how structurally appealing it looks as a new addition to my back patio space. Install was fairly reasonable, for such a large structure, but most people should be able to handle it with an extra set of hands and some patience. The louvers and "built-in" rain gutters are brilliant and a nice feature for this unit. I would highly recommend some of their accessories as well, if your budget permits. They are well thought-out and basically plug-in play into the unit. i.e. heater, LED lights, shade and even the wood-slat wall unit. It's beautiful once it all comes together. A+ experience.

Lead times on website are incorrect We ordered our pergola in March since the website said it would be delivered in 5-15 days. After having to reach out to get a delivery estimate, we found out that it was back-ordered and we likely won't get it until July. It is really frustrating because the reason we went with Pergolux is to have the pergola in time to enjoy during the spring/summer. Also customer service responsiveness has been inconsistent.