Great product I ordered a 10 X 13 pergola and received it within 5 days. It was missing some parts and one of the piece was damaged. After speaking to Melissa, she quickly send me the parts missing. Wow really nice quality. Took us 3-4 hours to put together, my 9 years old grandson could have put this together like a Lego project lol Great product Melissa was very helpful and pleasant

PERGOLUX stood out for me compared to… PERGOLUX stood out for me compared to any other brands. Melissa was very helpful with any questions and concerns we had before placing an order. The product is definitely on the premium side. Best of all is the customer service provided by the Perglux team and helping us to get in touch with the installer over at Elite Tech Installs. Highly recommend working with the preferred installer Elite Tech Installs. Those guys are amazing. Expensive, but worth it. very nice young man One thing we were concerned about was the ETA of the pergola to our home. She was able to give us an accurate time of arrival so that the installers could schedule the installation. Could not get an ETA from Hanso and other brands.

I can’t say enough good things about… I can’t say enough good things about the customer service at Pergolux. There were a few items missing from my original order but the customer service team was on the ball and went the extra mile to make sure I had everything to complete the install. The product is amazing! It’s a great addition to our backyard.

I was very much looking forward to… I was very much looking forward to receiving and enjoying my new pergola from Pergolux. Unfortunately, after placing our order and then checking with our condo association we found out that they do not permit the use or display of pergolas. I was very worried since we had already placed the order that we would not be able to cancel it. I am pleased to report that Melissa, in Customer Service responded to my email right away and helped me with the cancelation of my order. She was caring, understanding and refunded our money within a day's time. Due to her strong customer support, I will be ordering another one for my main home soon!

A must-have for every backyard! Our pergola arrived on time and was delivered right to our front porch. My husband and I set it up and the directions were easy to follow. We love having a contemporary outdoor space for entertaining guests and spending time outside! The shade is great, we love the remote control and lights. It’s high quality and sturdy! A must-have for every backyard!