I was not told the item was on backorder The delivery went smoothly. My only complaint is a big one -- I was led to believe when ordering and in the order confirmation that the pool chiller would ship right away. I was not told there was a six-week delay (in other words, backorder) until I had made the purchase and called to find out why nothing seemed to be happening. So, I received a pool chiller when summer was over. Had the real situation been portrayed correctly, I would not have placed the order at all and waited until the Spring.

Awful experience Awful experience. Waited 3 months for my parts, still no status or response from the company. They have a joke of a rating on their website saying they are 95% 4-5 star and can always reach a customer but it’s bogus. Terrible company, avoid.

As I see from most of their negative… As I see from most of their negative reviews and BBB ratings they do not stand behind their products, instead blaming the manufacture who of course will do everything they can to deny warranty, They tried to blame our water and even that the people getting baptized were contaminating the water…even though none of that is true. Horrible company to deal with and am out $600 for defective equipment. No one at the company wants to help and states ‘their name is not on the product.’ Probably one of the most unethical companies I’ve ever dealt with. I would stay away from them 100%!

Yes we received our order of the two… Yes we received our order of the two lamps needed for our pool finally. Due to the lack of availability of this product we had waited almost 3 yrs, so were excited to finally get this product. These were UV lamps and our system was without that protection for quite a while. But we finally received them in May or June (can’t remember) and installed them. All is good now. This was no ones fault other than supply chain.

Your prices are very reasonable with… Your prices are very reasonable with very prompt delivery. With the option of a fair priced extend warranty it gives you complete comfort in making a more pricer purchase. Thank you, John Fortune