Crappy company Ordered the wrong KW spa heater, that's on me. I called their "customer service" (not) dept and explained that I had ordered the wrong one on line. The said as long as the box was not opened they would take it back and refund my money ($899.97). I took pictures of the heater as received and emailed it to customer service. They said they would accept a return and gave me an RMA. I then shipped it back. Heard nothing so I called to confirm they had received it which they agreed they did and that it was not damaged. Customer Service (not) said I should expect my refund in 5-7 business days. After 2 weeks I called back and was told it would be handled that day. It was not. I called back 2 days later (giving them the benefit of the doubt) as it was still not handled. Customer Service said that "Sean" was the only one that could Authorize the return of the money and they would contact him (it must be "Sean" that gave the RMA then, right?). Still no refund. I asked for "Sean's" number which they gave me, spoke to Sean and he said it would be handled that day as he had been too busy. Still no refund even though they confirmed (as did UPS) that they had the heater. I finally queried the charge thru my Credit Card Company and received my refund. What a waste of time.

I have nothing but good things to say… I have nothing but good things to say about this company. Their customer service is unbelievable. Live chat with a live person with immediate response. Went out of their way to accommodate me with a new liner and it was delivered within 2 days. Ally, Stevie and Russ were all extremely helpful with all my questions and concerns. I highly recommend this company and will definitely use them in the future!

I had Ms Denise Gibson help me order a… I had Ms Denise Gibson help me order a custom liner for my friends pool. She was very helpful, knowledgeable, and his new very nice pool liner is installed and pool is back running. Thanks Denise! -Ryan from Louisiana.

The service was excellent The service was excellent. We worked with Denise Gibson. She was incredibly knowledgeable and helpful. There were mistakes (on our end) with the measurements and she immediately reached out to discuss them to ensure the liner would fit perfectly. She answered all my questions and helped me choose the best option for us. Our new liner came incredibly fast. It looks amazing in our pool. We would highly recommend this company.

SERIOUSLY DISHONEST COMPANY AND… SERIOUSLY DISHONEST COMPANY AND EMPLOYEES. I ordered parts on 18th August .... nothing arrived...called...they said it had not been processed and would process immediately...nothing arrived....emailed and requested refund...they confirmed it would be done...no refund...called...they confirmed refund by end of day...no refund...called...they confirmed refund by end of day... no refund... I dont know how companies like this get away with it.