SERIOUSLY DISHONEST COMPANY AND… SERIOUSLY DISHONEST COMPANY AND EMPLOYEES. I ordered parts on 18th August .... nothing arrived...called...they said it had not been processed and would process immediately...nothing arrived....emailed and requested refund...they confirmed it would be done...no refund...called...they confirmed refund by end of day...no refund...called...they confirmed refund by end of day... no refund... I dont know how companies like this get away with it.

DO NOT PURCHASE FROM THIS COMPANY DO NOT PURCHASE FROM THIS COMPANY. I bought a hand held vacume from Pools inc. There was NO communication at all. It just showed up about a week late. I called and called to get a return authorization. Finally got one, sent back unopened and was told that I would get a credit immediately. That was 50 days ago. Had to call credit card company to have them remove. Have had 17 email exchanges and several phone calls. Cannot get my $160 refund. I was promised repeatedly by Deb and Sean. I will be filing with BBB and state Attorney General.

The service was excellent The service was excellent. We worked with Denise Gibson. She was incredibly knowledgeable and helpful. There were mistakes (on our end) with the measurements and she immediately reached out to discuss them to ensure the liner would fit perfectly. She answered all my questions and helped me choose the best option for us. Our new liner came incredibly fast. It looks amazing in our pool. We would highly recommend this company.

Returning customer We just installed our second pool purchased from Pools Etc. Inc. and could not be happier. The only reason for getting a new pool was that our family outgrew the original one. We fully expected that it would take longer to receive our order due to the pandemic, but we were pleasantly surprised that we received our pool in a weeks time. I have recommended them to friends and will continue to do so. Thank you

Ordered liner on 5-29 Ordered liner on 5-29, was in-stock, in stock orders ship same day. Web-site shows not shipped. Also web-site state, cc not charged until shipped, cc was charged on 5-29.. Use these guys in the past and was ok. Communication and web information horrible. Going to open a dispute with mastercard if no info and no product by next Wednesday. Update: Shaun did respond, item is on it's way, verified by tracking number..