Do not purchase from this company Do not purchase from this company! I wish my husband had read this reviews prior! We gave Jay an exact diagram of what we needed for our pool cover and what came was not the correct size and we did not realize until our pool people came to put it on. Months back and forth and then a month of no communication. Horrible company, customer service and workers. We have reported this to our credit card company as well as seeking further action. Beware!

Poor experience with Family Fun Pool. Placed an order for two items, they billed for both and only shipped one item. After numerous contacts they finally shipped the additional item weeks late. Upon receipt, one of the items was of poor quality and the other the wrong size. When I tried to return they would no longer reply to numerous requests for an RA number. Finally had to file a dispute with the credit card company in order to get our money back. Due to lack of customer service, lack of responsiveness and poor products would highly recommend NOT doing business with Family Fun Pool.

BUYER BEWARE BUYER BEWARE! Absolutely horrible. They sell products that are hazardous to your health. We have been trying for more than 4+ years to get a resolution for a sauna that emits unsafe levels of formaldehyde!

Awful awful company Awful awful company. I do not generally leave reviews but the lack of professionalism when speaking with who I'm assuming was "Jay" was astounding. If you want a refund, call your credit card company directly to file a dispute. They are much more helpful. I was charged almost $4,000 and never received what I ordered. Terrible terrible business. Do not order from them!

The website is nice with detailed… The website is nice with detailed descriptions of the pools. The packages you have put together makes it easier to get started. Best Customer Service! They are very helpful and knowledgeable. They provided updates that there were delays in the shipment because of the shortages of pools. They assured us we would get the pool and we did. Took longer then we liked; however, the wait was worth it and the family is enjoying the pool.