The website is nice with detailed… The website is nice with detailed descriptions of the pools. The packages you have put together makes it easier to get started. Best Customer Service! They are very helpful and knowledgeable. They provided updates that there were delays in the shipment because of the shortages of pools. They assured us we would get the pool and we did. Took longer then we liked; however, the wait was worth it and the family is enjoying the pool.

Awful awful company Awful awful company. I do not generally leave reviews but the lack of professionalism when speaking with who I'm assuming was "Jay" was astounding. If you want a refund, call your credit card company directly to file a dispute. They are much more helpful. I was charged almost $4,000 and never received what I ordered. Terrible terrible business. Do not order from them!

I ordered my pool steps 5/23/22 and to… I ordered my pool steps 5/23/22 and to this day they have not arrived! I've called several times with ZERO resolution! Our credit card company will be investigating and returning our money! THANK GOD we paid with a credit card! Our pool party is 6/18 and STILL NO STEPS! My husband has had major surgery and can not get up and down regular above ground steps! Now I'm having to buy USED steps from a lady off Facebook in order to accommodate my husband so he can enjoy our son's birthday party. RIDICULOUS!!!

BUYER BEWARE BUYER BEWARE! Absolutely horrible. They sell products that are hazardous to your health. We have been trying for more than 4+ years to get a resolution for a sauna that emits unsafe levels of formaldehyde!

Same as many-poor response. Same as many! Last year wanted to order a new sand filter valve. Some delays in communication and then Jay pulled up an old email and sent a hose I had ordered the year before. I did get the valve, but had no use for the hose he sent. Emailed, called, sent through the Support site, requesting a return authorization label to send it back. NO response personally, and each time I inquire on email it says "Your request(new request # each time) has been updated. Guess I'll just try to sell the hose on the internet to someone who actually needs one like it!!