Poor service Poor service, ordered my complete pool kit Dec 2020, pool package arrived on a pallet. I begin putting the pool together in late Mar 2021. After the frame and liner were installed, I realize the pump was missing, only had the skimmer. Contacted FamilyFun, they asked that I send pictures of all of the boxes, I told them the pool was almost together the boxes were gone. Nothing from them, they finally sent me an email, two months later stating that the pump was on backorder until Sep 2021 and I would get a refund. Nothing to date from them and they stop responding to my emails....

Bad experience with this company in every way!!! The product I ordered said it was made in the US. I called their supplier. It was made in Asia. They would not admit to their error. Their website makes it sound like they want their customers to be "satisfied". From my experience with them, it was obvious that they are all about money in their pocket at their customers expense. They lied to me and were extremely rude. I would not recommend them under any circumstances!!!

Awful awful company Awful awful company. I do not generally leave reviews but the lack of professionalism when speaking with who I'm assuming was "Jay" was astounding. If you want a refund, call your credit card company directly to file a dispute. They are much more helpful. I was charged almost $4,000 and never received what I ordered. Terrible terrible business. Do not order from them!

Poor experience with Family Fun Pool. Placed an order for two items, they billed for both and only shipped one item. After numerous contacts they finally shipped the additional item weeks late. Upon receipt, one of the items was of poor quality and the other the wrong size. When I tried to return they would no longer reply to numerous requests for an RA number. Finally had to file a dispute with the credit card company in order to get our money back. Due to lack of customer service, lack of responsiveness and poor products would highly recommend NOT doing business with Family Fun Pool.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! Purchased a $3K pool package in May. It arrived 3 months later 2 months after it was supposed to arrive. Company doesn't return phone calls, doesnt answer emails, the tracking information never worked, no instructions, missing parts, and now they placed a new charge on my card. Straight up FRAUD!!!!