Same as many-poor response. Same as many! Last year wanted to order a new sand filter valve. Some delays in communication and then Jay pulled up an old email and sent a hose I had ordered the year before. I did get the valve, but had no use for the hose he sent. Emailed, called, sent through the Support site, requesting a return authorization label to send it back. NO response personally, and each time I inquire on email it says "Your request(new request # each time) has been updated. Guess I'll just try to sell the hose on the internet to someone who actually needs one like it!!

Poor experience with Family Fun Pool. Placed an order for two items, they billed for both and only shipped one item. After numerous contacts they finally shipped the additional item weeks late. Upon receipt, one of the items was of poor quality and the other the wrong size. When I tried to return they would no longer reply to numerous requests for an RA number. Finally had to file a dispute with the credit card company in order to get our money back. Due to lack of customer service, lack of responsiveness and poor products would highly recommend NOT doing business with Family Fun Pool.

Do not purchase from this company Do not purchase from this company! I wish my husband had read this reviews prior! We gave Jay an exact diagram of what we needed for our pool cover and what came was not the correct size and we did not realize until our pool people came to put it on. Months back and forth and then a month of no communication. Horrible company, customer service and workers. We have reported this to our credit card company as well as seeking further action. Beware!

They promised a pool and we GOT NOTHING They promised a pool and we set up financing and waited, and waited. You can't reach them by phone, the Facebook does work but they just have a generic response nothing real and the support site where you post your activities has no real responses, they just say resolved. When you get them on the phone, they are rude and lie. 2 months later than the original date we were supposed to/ promised to get the pool and we have nothing but "resolved" activities and no pool or help. FAMILYPOOLFUN YOU SUCK!!!!!

Will not stand behind their warranty I purchased a 2HP pool for $700.00 from Family Pool Fun less than 1 year ago. Pool pump overheated, tripped the circuit breaker and failed to operate. Jay and the unhelpful staff will not stand behind the warranty. Do your self a favor and take a look at the negative complaints online and on the BBB before doing business with this dishonest company. Next step small claims court.