Will not stand behind their warranty I purchased a 2HP pool for $700.00 from Family Pool Fun less than 1 year ago. Pool pump overheated, tripped the circuit breaker and failed to operate. Jay and the unhelpful staff will not stand behind the warranty. Do your self a favor and take a look at the negative complaints online and on the BBB before doing business with this dishonest company. Next step small claims court.

Would give a 0 star if I could Would give a 0 star if I could. Have not received my order in over a month. Tried calling only to get a recording during business hours. They never called back. Emailed numerous times sometimes with no response, other times with generic letter stating they are looking into it. “Jay” sent email saying order shipped with no tracking info. That was over two weeks ago. I do not believe this company even exists. Sending letter to BBB along with dispute to my credit card. They charged it right away but you receive NOTHING! Find a reputable company to purchase from because this isn’t it.

Absolute scam of a company Absolute scam of a company. Took our money and then completely ghosted. Never responded to emails and all phone numbers were false numbers. Only contacted us when we disputed the charges, and instead of helping they said to stop the dispute or they will cancel our order. So order cancelled! Please save yourself the headache!!!

Same as many-poor response. Same as many! Last year wanted to order a new sand filter valve. Some delays in communication and then Jay pulled up an old email and sent a hose I had ordered the year before. I did get the valve, but had no use for the hose he sent. Emailed, called, sent through the Support site, requesting a return authorization label to send it back. NO response personally, and each time I inquire on email it says "Your request(new request # each time) has been updated. Guess I'll just try to sell the hose on the internet to someone who actually needs one like it!!

Terrible Terrible. Claims that a standard 18 foot round 52 inch is "custom" so no returns. Fishy. Also returned 3 items we didn't need according to our installer. 25% restocking fee plus they claimed we didn't return one of the items (the most expensive one) even though the UPS weight was indicative of that item (the heaviest one) was in there. Rude customer service. Go elsewhere.