DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! Purchased a $3K pool package in May. It arrived 3 months later 2 months after it was supposed to arrive. Company doesn't return phone calls, doesnt answer emails, the tracking information never worked, no instructions, missing parts, and now they placed a new charge on my card. Straight up FRAUD!!!!

Do not purchase from this company Do not purchase from this company! I wish my husband had read this reviews prior! We gave Jay an exact diagram of what we needed for our pool cover and what came was not the correct size and we did not realize until our pool people came to put it on. Months back and forth and then a month of no communication. Horrible company, customer service and workers. We have reported this to our credit card company as well as seeking further action. Beware!

BUYER BEWARE BUYER BEWARE! Absolutely horrible. They sell products that are hazardous to your health. We have been trying for more than 4+ years to get a resolution for a sauna that emits unsafe levels of formaldehyde!

I ordered my pool steps 5/23/22 and to… I ordered my pool steps 5/23/22 and to this day they have not arrived! I've called several times with ZERO resolution! Our credit card company will be investigating and returning our money! THANK GOD we paid with a credit card! Our pool party is 6/18 and STILL NO STEPS! My husband has had major surgery and can not get up and down regular above ground steps! Now I'm having to buy USED steps from a lady off Facebook in order to accommodate my husband so he can enjoy our son's birthday party. RIDICULOUS!!!

Simple and easy when I had questions I… Simple and easy when I had questions I called and texted, your pool experts had the best knowledge in the industry! Thank you for being good to work with. Your shipping team kept us up-to-date. Would recommend FamilyPoolFun to anyone wishing to get a pool kit.