Terrible Terrible. Claims that a standard 18 foot round 52 inch is "custom" so no returns. Fishy. Also returned 3 items we didn't need according to our installer. 25% restocking fee plus they claimed we didn't return one of the items (the most expensive one) even though the UPS weight was indicative of that item (the heaviest one) was in there. Rude customer service. Go elsewhere.

Awful awful company Awful awful company. I do not generally leave reviews but the lack of professionalism when speaking with who I'm assuming was "Jay" was astounding. If you want a refund, call your credit card company directly to file a dispute. They are much more helpful. I was charged almost $4,000 and never received what I ordered. Terrible terrible business. Do not order from them!

Would give a 0 star if I could Would give a 0 star if I could. Have not received my order in over a month. Tried calling only to get a recording during business hours. They never called back. Emailed numerous times sometimes with no response, other times with generic letter stating they are looking into it. “Jay” sent email saying order shipped with no tracking info. That was over two weeks ago. I do not believe this company even exists. Sending letter to BBB along with dispute to my credit card. They charged it right away but you receive NOTHING! Find a reputable company to purchase from because this isn’t it.

The website is nice with detailed… The website is nice with detailed descriptions of the pools. The packages you have put together makes it easier to get started. Best Customer Service! They are very helpful and knowledgeable. They provided updates that there were delays in the shipment because of the shortages of pools. They assured us we would get the pool and we did. Took longer then we liked; however, the wait was worth it and the family is enjoying the pool.

Bad experience with this company in every way!!! The product I ordered said it was made in the US. I called their supplier. It was made in Asia. They would not admit to their error. Their website makes it sound like they want their customers to be "satisfied". From my experience with them, it was obvious that they are all about money in their pocket at their customers expense. They lied to me and were extremely rude. I would not recommend them under any circumstances!!!