BUYER BEWARE BUYER BEWARE! Absolutely horrible. They sell products that are hazardous to your health. We have been trying for more than 4+ years to get a resolution for a sauna that emits unsafe levels of formaldehyde!

Terrible Terrible. Claims that a standard 18 foot round 52 inch is "custom" so no returns. Fishy. Also returned 3 items we didn't need according to our installer. 25% restocking fee plus they claimed we didn't return one of the items (the most expensive one) even though the UPS weight was indicative of that item (the heaviest one) was in there. Rude customer service. Go elsewhere.

Simple and easy when I had questions I… Simple and easy when I had questions I called and texted, your pool experts had the best knowledge in the industry! Thank you for being good to work with. Your shipping team kept us up-to-date. Would recommend FamilyPoolFun to anyone wishing to get a pool kit.

I ordered my pool steps 5/23/22 and to… I ordered my pool steps 5/23/22 and to this day they have not arrived! I've called several times with ZERO resolution! Our credit card company will be investigating and returning our money! THANK GOD we paid with a credit card! Our pool party is 6/18 and STILL NO STEPS! My husband has had major surgery and can not get up and down regular above ground steps! Now I'm having to buy USED steps from a lady off Facebook in order to accommodate my husband so he can enjoy our son's birthday party. RIDICULOUS!!!

Poor experience with Family Fun Pool. Placed an order for two items, they billed for both and only shipped one item. After numerous contacts they finally shipped the additional item weeks late. Upon receipt, one of the items was of poor quality and the other the wrong size. When I tried to return they would no longer reply to numerous requests for an RA number. Finally had to file a dispute with the credit card company in order to get our money back. Due to lack of customer service, lack of responsiveness and poor products would highly recommend NOT doing business with Family Fun Pool.