They promised a pool and we GOT NOTHING They promised a pool and we set up financing and waited, and waited. You can't reach them by phone, the Facebook does work but they just have a generic response nothing real and the support site where you post your activities has no real responses, they just say resolved. When you get them on the phone, they are rude and lie. 2 months later than the original date we were supposed to/ promised to get the pool and we have nothing but "resolved" activities and no pool or help. FAMILYPOOLFUN YOU SUCK!!!!!

Same as many-poor response. Same as many! Last year wanted to order a new sand filter valve. Some delays in communication and then Jay pulled up an old email and sent a hose I had ordered the year before. I did get the valve, but had no use for the hose he sent. Emailed, called, sent through the Support site, requesting a return authorization label to send it back. NO response personally, and each time I inquire on email it says "Your request(new request # each time) has been updated. Guess I'll just try to sell the hose on the internet to someone who actually needs one like it!!

Would give a 0 star if I could Would give a 0 star if I could. Have not received my order in over a month. Tried calling only to get a recording during business hours. They never called back. Emailed numerous times sometimes with no response, other times with generic letter stating they are looking into it. “Jay” sent email saying order shipped with no tracking info. That was over two weeks ago. I do not believe this company even exists. Sending letter to BBB along with dispute to my credit card. They charged it right away but you receive NOTHING! Find a reputable company to purchase from because this isn’t it.

BUYER BEWARE BUYER BEWARE! Absolutely horrible. They sell products that are hazardous to your health. We have been trying for more than 4+ years to get a resolution for a sauna that emits unsafe levels of formaldehyde!

Single-handedly the worst big ticket… Single-handedly the worst big ticket purchase of my life. The company stole thousands of dollars from me after purchasing an above ground pool. They delivered parts to two different sized pools and refuse to help us or right their wrong. We even offered to pay extra for them to send us the parts we need. I would avoid this company at all costs.