A couple things were frustrating A couple things were frustrating, my jack plate was shipped out with missing parts, no installation instructions, and the shipped email notification was misleading. The email states " (#8290) was shipped via UPS, UPS® Ground on 9/12/2023". The only thing that occurred on that day was a shipping label was created and and for some reason it wasn't actually picked up until "SEPTEMBER 13 - 3:56 PM". Additionally the product was sold as an 5" setback, but doesn't give any indication that by selecting a 2 or 3 inch clamping board thickness this increases the setback. Pucks or a different option would be much better suited vs adding more heavy starboard and additional setback unless a customer needed that.

The BEST! You won’t be disappointed! Vance Kick & Jack: A durable and superior product that increases the performance of your vessel while extending the life of your outboard. I will always will use this product on my rigs! #VANCEYOURVESSEL

Package did not arrive UPDATE- Well the package finally arrived and the part works great. The VP of Vance did contact me back and offer to help should the package be missing for ten days which I appreciated. Revising review accordingly. Paid for expedited delivery on 12/2. As of today 12/5. Was never delivered. Need another sent. USPS tracking has no updates on status or expected date. Want another part overnighted through a private service like UPS.

Great Jack plate/ Made in the USA! Overall happy with the jack plate. Definitely did what I needed it to do. However, the provided bolts should be longer, especially if they're going to be used with the available brackets. I had to buy new, longer bolts in order to mount the jack plate and brackets therefore wasting some of my money.

Great customer service Great customer service. I messed my order up and they contacted me to make sure my order was correct!