A couple things were frustrating A couple things were frustrating, my jack plate was shipped out with missing parts, no installation instructions, and the shipped email notification was misleading. The email states " (#8290) was shipped via UPS, UPS® Ground on 9/12/2023". The only thing that occurred on that day was a shipping label was created and and for some reason it wasn't actually picked up until "SEPTEMBER 13 - 3:56 PM". Additionally the product was sold as an 5" setback, but doesn't give any indication that by selecting a 2 or 3 inch clamping board thickness this increases the setback. Pucks or a different option would be much better suited vs adding more heavy starboard and additional setback unless a customer needed that.

American customer service! Nothing like working with an American based business! I made an online order for the wrong size bolts so I called to cancel it. They were very responsive and even though the shipping label had already been printed they were able to cancel it with no charge.

These people are the best These people are the best, customer service is great and resolution was quick and easy

Great customer service Great customer service. I messed my order up and they contacted me to make sure my order was correct!

The Vance mini jack plate worked… The Vance mini jack plate worked perfectly to raise my long shaft motor on a short transom long boat. I have already recommended the Vance mini jack plate to two people and will turn to Vance first if I ever need another jack plate.