They corrected my address error. With an address error on my part, staff was able to reroute the order and get it to me without too much delay. Thank you.

It's always perfect to drink Previously I had an under-coutner system. When I had to move...I wasn't able to have another system insalled. My son had a Waterdrop Counter system shipped, unbeknownst to me. I wasn't certain if I would have the same results but...it's wonderful! The water is clean/clear also tells you when it's ready to drink. I love it!

Really slow shipping, instructions could've been clearer The shipping took forever. Around two weeks to get anything. I ordered another company's shower filters and they shipped/arrived within a few days. The installation instructions for the fridge filter were a bit vague and due to not tightening a nut extremely tight, the tube came off after a few days and cause flooding. For compression fittings (where a tiny plug goes into the end of the plastic tube, with a plastic sleeve over the tube, and then a metal nut to screw it all down), tighten very tight to avoid this issue! Wish the instructions were clearer on that.

Quality Product Quick shipping. Good packaging and installation instructions. Appears to be a quality product.

Poor Shipping Expectation At time of purchase directly from Waterdrop, online system estimated a delivery of 3-6 days. Tracking information was forwarded to me at completion of sale. However, my order just sat in a "label printed" status. Contacted customer support numerous times, and just received what seems like a standard answer "Please give it a few days." Just clueless about when my order would ship. After two weeks, my order appeared delivered by Amazon. Even stranger, my tracking number states my order is still waiting to be shipped!