It's always perfect to drink Previously I had an under-coutner system. When I had to move...I wasn't able to have another system insalled. My son had a Waterdrop Counter system shipped, unbeknownst to me. I wasn't certain if I would have the same results but...it's wonderful! The water is clean/clear also tells you when it's ready to drink. I love it!

Absolute first class customer service Absolute first class customer service. Great product that you really can taste the difference with. Always have great deals on, they really do know how to look after their customers. Honestly can't praise them enough, I just wish all companies were this friendly and helpful.

Really slow shipping, instructions could've been clearer The shipping took forever. Around two weeks to get anything. I ordered another company's shower filters and they shipped/arrived within a few days. The installation instructions for the fridge filter were a bit vague and due to not tightening a nut extremely tight, the tube came off after a few days and cause flooding. For compression fittings (where a tiny plug goes into the end of the plastic tube, with a plastic sleeve over the tube, and then a metal nut to screw it all down), tighten very tight to avoid this issue! Wish the instructions were clearer on that.

Great company! I ordered the wrong filters and the company sent me the correct ones for no extra charge and they work perfectly.

Love it! Water tastes great We are very happy with our countertop water filter. Have had it for a year and it works great, water tastes good. We fill our 5 gallon jugs with tap water using the filter and put it in the dispenser. It has saved us money and trips to the store.