Absolute first class customer service Absolute first class customer service. Great product that you really can taste the difference with. Always have great deals on, they really do know how to look after their customers. Honestly can't praise them enough, I just wish all companies were this friendly and helpful.

Always there for the customer Every time I’ve had an issue, the folks at Waterdroo are there to help. Can’t say enough about the “can do” attitude of everyone on their staff.

G3 and X12 I have a had a G3 system for years with no issues. Moved to a new house (left the G3 at the old house) and upgraded to a X12. The first unit I received died under the initial 5 minute flush and never turned back on. Contacted customer service and received a replacement system a few days later. The 2nd unit was up and running in a few minutes and all is well. Waiting for the refrigerator hookup/small tank for the complete filtering of ice and the pitcher that automatically fills in my refrigerators beverage center :) Thank you Harper for all your assistance with getting the unit replaced. K.S.

It's always perfect to drink Previously I had an under-coutner system. When I had to move...I wasn't able to have another system insalled. My son had a Waterdrop Counter system shipped, unbeknownst to me. I wasn't certain if I would have the same results but...it's wonderful! The water is clean/clear also tells you when it's ready to drink. I love it!

Really slow shipping, instructions could've been clearer The shipping took forever. Around two weeks to get anything. I ordered another company's shower filters and they shipped/arrived within a few days. The installation instructions for the fridge filter were a bit vague and due to not tightening a nut extremely tight, the tube came off after a few days and cause flooding. For compression fittings (where a tiny plug goes into the end of the plastic tube, with a plastic sleeve over the tube, and then a metal nut to screw it all down), tighten very tight to avoid this issue! Wish the instructions were clearer on that.