Great product Great product, quick delivery, very easy set up and it doesn’t take up much room or make excessive noise. All that, and the best tasting water I’ve had. Glad I purchased the water drop 600.

Simple and efficient The website is easy and simple to navigate also products are clearly visible. I place order's about twice a year and delivery is always quick.

Poor Shipping Expectation At time of purchase directly from Waterdrop, online system estimated a delivery of 3-6 days. Tracking information was forwarded to me at completion of sale. However, my order just sat in a "label printed" status. Contacted customer support numerous times, and just received what seems like a standard answer "Please give it a few days." Just clueless about when my order would ship. After two weeks, my order appeared delivered by Amazon. Even stranger, my tracking number states my order is still waiting to be shipped!

Love it! Water tastes great We are very happy with our countertop water filter. Have had it for a year and it works great, water tastes good. We fill our 5 gallon jugs with tap water using the filter and put it in the dispenser. It has saved us money and trips to the store.

Excellent machine and exceptional customer service Recently, I noticed a discrepancy between the readings from my TDS meter and the TDS indicator of my G3 system. I then contacted the customer service. To my great surprise, the customer service is so thoughtful and empathic: they provide immediate responses to my inquiries at almost any hour (I even received a reply at 2:30 am!). They patiently listened and understood my needs and strived to resolve issues effectively. I have experienced very impressive and exceptional customer service, and I really appreciate it.