Would like the manual easy to… Would like the manual easy to understand the instructions. The hot water portion tastes little weird maybe because the new filter?? Overall I like it only need one renewal filter and has hot water option

It's always perfect to drink Previously I had an under-coutner system. When I had to move...I wasn't able to have another system insalled. My son had a Waterdrop Counter system shipped, unbeknownst to me. I wasn't certain if I would have the same results but...it's wonderful! The water is clean/clear also tells you when it's ready to drink. I love it!

Love it! Water tastes great We are very happy with our countertop water filter. Have had it for a year and it works great, water tastes good. We fill our 5 gallon jugs with tap water using the filter and put it in the dispenser. It has saved us money and trips to the store.

Always there for the customer Every time I’ve had an issue, the folks at Waterdroo are there to help. Can’t say enough about the “can do” attitude of everyone on their staff.

Poor Shipping Expectation At time of purchase directly from Waterdrop, online system estimated a delivery of 3-6 days. Tracking information was forwarded to me at completion of sale. However, my order just sat in a "label printed" status. Contacted customer support numerous times, and just received what seems like a standard answer "Please give it a few days." Just clueless about when my order would ship. After two weeks, my order appeared delivered by Amazon. Even stranger, my tracking number states my order is still waiting to be shipped!