The way business should be done Had exactly the item I required and securing it was simple with the assistance of the knowledgeable staff. The shipping was super fast and reasonable and allowed minimal disruption of my install

I received a shipment today I received a shipment today, it was on a pallet wrapped in shrink wrap and look normal and OK. After the driver was gone and I unwrapped the shrink wrap I noticed that the indoor unit was in its box upside down on the pallet. A spot concerned but not alarmed I continue to unpackage everything. Unpackaged the outdoor unit and it was pretty good, a few of the cooling fans slightly damaged but a very small spot. I turned the indoor unit box upside right only to notice that it was all damaged and taped up and it was obvious why somebody put it on the pallet upside down to conceal it!!! quite upsetting I unboxed it and it did not look damaged but questionable as to whether or not it was a new unit. I proceeded to set up the plumbing and such per instructions as this is the third Cooper and hunter mini split I have purchased from mini splits for Les in the past six months. As I open the filter door cover in order to connect the wires I noticed a large section of cooling fans smashed. Most upsetting and unnerving! Also the upper cover over the filter screen doesn’t fit well. This really seems like an inferior product in many ways! I proceeded to install the unit to the wall with no other issues so far.

I had a great experience from placing… I had a great experience from placing the order and received everything in a timely manner. Encountered no problem revising the standard order from a 15ft lineset to a 25 ft line set with a 5.00 upcharge. Received everything needed for a top notch job regarding the 18K sophia mini split system with ceiling cassette. Love this unit for heat and cooling. Will definitely recommend and look forward to placing future orders with this company on future installs !!

Excellent customer service and the product works great. I ordered an 18K BTU Mini Split C&H Unit from MiniSplits4Less and received excellent customer service. I was able to pick up my order at a warehouse location closer to my residence. Although I needed a mounting bracket the customer service representative Kasty shipped my mounting bracket overnight and I had it by 10.00am the next day. Thank you for the great service and for promptly answering my calls and responding in a very timely manner. I would definitely recommend anyone including my friends and family to use this service. Five stars for my great experience with MiniSplits4Less. Thank you again Kasty!

Hassle free ordering on line Hassle free ordering on line. All parts were delivered by a freight carrier all neatly packed on a skid. No hidden damages. After the installation of the system, unit is working properly. Will be ordering other units from MS4L in the near future.