Broken goggles Recently bought a set of autodarkening goggles, when I opened the box the lense was shattered. I wrote an email to customer service about the issue and promptly got a response from Anna who was very fast and helpful at getting this issue resolved.

I broke a piece of equipment that came… I broke a piece of equipment that came with my welding machine. Ana was extremely helpful and insured a replacement part was sent. Right on, YES WELDER

I accidentally bought the wrong welder… I accidentally bought the wrong welder and I got ahold of customer service and Ana was great to work with on it. I had to return it because they don't do exchanges which is fine. Most companies are doing that. Did my return and purchase the correct welder I needed. Even though it was my mistake they were great to work with. Thanks Ana!

Prompt, courteous customer service. The adjustment gear in the welding helmet I purchased stripped out. I contacted customer service and Raymond was able to help me right away. If I could have given their customer service a 5+ I certainly would have done that. Raymond was prompt, courteous, knowledgeable and I had new headgear within a few days. I would definitely purchase from this provider again in the future.

Very Helpful Ana helped me alot with a broken CT-2050 and was able to get me a new one. The support team is very fast and friendly.