I purchased a welder with a built-in… I purchased a welder with a built-in air compressor for a plasma cutter. I received the item and it did not work. I contacted customer service and the resolved the issue quickly. They sent new unit but I haven’t yet tried it. Raymond was very helpful trying to diagnosed and decided to just send me a whole new unit.

Welding Helmet Price - Customer Service Experience I purchased a welding helmet and the next day noticed that the price changed significantly. There was no obvious reason for it so I emailed customer support to inquire. Support was quick to respond (next-day) and Ana (Yeswelder Support) was superb in making it right. This is my 2nd support experience and nothing but professionalism from Yeswelder!

Broken goggles Recently bought a set of autodarkening goggles, when I opened the box the lense was shattered. I wrote an email to customer service about the issue and promptly got a response from Anna who was very fast and helpful at getting this issue resolved.

I received my new CT2050 everything… I received my new CT2050 everything work except the ACTIG feature which is why I bought this machine. I contacted Yeswelder for help. Raymond immediately responded and instructed me how to forward a video of the problem. Within a matter a of a few days the problem was resolved and I now have a properly operating CT2050. I would like to thank Ray and the Yeswelder team.

I bought a LY800H welding helmet it… I bought a LY800H welding helmet it only worked a few time at most before it started to flash me when i tried to use it at first i figured it was low battery from being in the dark storage bag left it in the sun and tried it a few times more same thing got flashed I have to say I did not make the time to call Yes welder till after a year MY BAD but they should still replace a bad helmet yes would give me 15% off a new helmet that is the sale that is on at this time any way Why would i want a product that does not work again if they can't stand behind this one thanks