Dog ate my adapter Second purchase with YW, more than pleased. I had an issue with unboxing my most recent welder, when I left the welder and contents on the floor. My dog decided to chew through the 110/220 adapter cord. Emailed them asking for a link to purchase a new adapter, and they sent me a new one without even asking a question. Great company and customer service.

Prompt, courteous customer service. The adjustment gear in the welding helmet I purchased stripped out. I contacted customer service and Raymond was able to help me right away. If I could have given their customer service a 5+ I certainly would have done that. Raymond was prompt, courteous, knowledgeable and I had new headgear within a few days. I would definitely purchase from this provider again in the future.

We bought a plasma cutter that… We bought a plasma cutter that unfortunately had a manufacturing failure. The customer service rep was quick to help. They asked for a detailed account of what happened and what checks we did to ensure it wasn't user error. We submitted the details with pictures and they responded really quick with resolution. We are very pleased with the service as well as the product. The rep was polite and to the point. Thanks for all the help. We will be recommending this company and it's product to our friends and family.

I received my new CT2050 everything… I received my new CT2050 everything work except the ACTIG feature which is why I bought this machine. I contacted Yeswelder for help. Raymond immediately responded and instructed me how to forward a video of the problem. Within a matter a of a few days the problem was resolved and I now have a properly operating CT2050. I would like to thank Ray and the Yeswelder team.

First class customer service Love this plasma cutter. I did have an issue with the blowback start. Contacted Yeswelder’s customer support. A tech by the name of Raymond had me troubleshoot a few things with a multimeter and ultimately ended up sending me a brand new unit. I could not be happier with their customer service.