Terrible Experience This has been one of the worst experiences we’ve ever had with a service provider. It has been problem after problem from the start. It’s frankly startling how many errors, mistakes, and issues have arisen. We are 2 very busy attorneys who have now wasted countless hours dealing with what should have been such a simple process. Please contact me to discuss how Bay Alarm can fix all of the problems caused by its salespeople and installers.

Installer George Castanon did an… Installer George Castanon did an excellent job installing and coming back and working on system until our problem was fixed. Marc Alesio that signed me up knew how desperate I was to get system installed and got it put in before my scheduled date. Both men provided excellent customer service and went above and beyond what is normally provided by a company. You are lucky to have them working for you.

Bay installed a whole house alarm… Bay installed a whole house alarm system during the construction phase. Their technicians were knowledgeable and polite. Their pricing was comparable to another leading alarm system/service. I chose Bay because of the good review a close friend of mine gave them. She’s been using them for a few years. At the end of the install, Mike went over the app to show me how to set up my account and use menu features. Really simple and intuitive. Definitely not disappointed.

Every appointment that I have ever… Every appointment that I have ever scheduled with Bay has worked out just great & has solved each issue at hand.. Always on time or even on the early side - always very professional & courteous! I recently called accounting about a credit that was due to me & it had already been taken care of - really fast - didn't have to call back to keep after anyone!! Every time I set the alarm off.... they call immediately, before I can even call them to tell them it was a false alarm! They are definitely on top of things all the time!!!

Really pleased with my recent Bay Alarm installation Really pleased with my recent installation of our building alarm system provided by bay alarm. Alex the sales rep did a great job with communication and execution of the job. His technician Mike was also a pleasure to work with. The building was a 25.5k commercial building with several sensors. Although the first week we did have some false alarms and faulty sensors, however Mike's handling of the situation and prompt response every time was greatly appreciated.