Every appointment that I have ever… Every appointment that I have ever scheduled with Bay has worked out just great & has solved each issue at hand.. Always on time or even on the early side - always very professional & courteous! I recently called accounting about a credit that was due to me & it had already been taken care of - really fast - didn't have to call back to keep after anyone!! Every time I set the alarm off.... they call immediately, before I can even call them to tell them it was a false alarm! They are definitely on top of things all the time!!!

Andrew is the BEST!!!! Andrew is the BEST!!!! He had the most difficult tenant to deal with, and Andrew showed complete patience and understanding while working with him. Andrew also explained everything going on with the system etc. I will always request Andrew in the future. Valerie

Installer George Castanon did an… Installer George Castanon did an excellent job installing and coming back and working on system until our problem was fixed. Marc Alesio that signed me up knew how desperate I was to get system installed and got it put in before my scheduled date. Both men provided excellent customer service and went above and beyond what is normally provided by a company. You are lucky to have them working for you.

Ai Phone system upgrade The technician Jose who installed our new Ai Phone system did an excellent job. He was patient and his attention to detail was much appreciated. I would caution that not all of Bay Alarms techs are of the same caliber. I had to send one home because his attitude did not fit our friendly work environment. Other than that, I am really pleased with the results

There was a glitch in the installation… There was a glitch in the installation and Tim had to come back to fix how Perimeter appeared on the screen. The motion detector kept going off. That was fine, but then Nathan had to come because I had been unable turn off my Perimeter setting on my upstairs screen/box. I solved it by going to the downstairs screen/box where I was able to turn it off. This was New Years morning and the woman in the office was trying to figure out what to do from a handbook. Everyone who came here was polite and efficient. I will let you know if anything else goes wrong!