Marc in the commercial sales department… Marc in the commercial sales department really went above and beyond when I was trying to get glass break sensors installed in my house. He no longer works residential but went out of his way to hook me up with a competent residential sales associate named Tessa. He then credited my account for two months worth of service because I had to wait about a month to schedule an appointment. Thank you Marc!

Good overall Good overall . There were some snags that made it frustrating but overall it was ok. I think it would have been more pleasant and thorough if the salesperson and I would have met to make the whole job easier. This was handled by a 3rd party at the beginning and ended with me the owner. Also appears that some personal issues on salesperson part affected getting a hold of him to accomplish last detail. The financial office in SSF was very helpful. He cleared up the entire mess of final payment.

Stuck it out until everything worked properly! Great customer service! Rick from Bay Alarm was nothing but professional, friendly and also very knowledgeable. We had some issues with the scheduling portion of the system, plus some hardware failure that required him to come back multiple times. He stayed on it and came back several times until everything was working right and we were satisfied. I appreciate his perseverance and always positive attitude. Thank you so much Rick for a job well done!

Excellent Service We just hired Bay Alarm to add alarms to our business and it was such an easy, inexpensive process. Our sales rep, was prompt and efficient, the installer was fantastic. On time, friendly, wore a mask and socially distanced, explained everything in detail, communicated with us every day of the project and went above and beyond to ensure our new system works for us. I highly recommend using Bay Alarm for your alarming needs and look forward to a long relationship with the team.

Bay Alarm was a pleasure to work with Bay Alarm was a pleasure to work with, from the sales rep to the technicians. Our install did have some technical issues, we have a commercial facility and made a lot of changes to the layout. They were professional and stuck with it until everything worked perfectly. Any business can be great when things go smoothly but the ones that can get through the difficulties and maintain the service and keep a great attitude are the ones that stand out to me. I will be switching our house over to Bay Alarm as well.