Stuck it out until everything worked properly! Great customer service! Rick from Bay Alarm was nothing but professional, friendly and also very knowledgeable. We had some issues with the scheduling portion of the system, plus some hardware failure that required him to come back multiple times. He stayed on it and came back several times until everything was working right and we were satisfied. I appreciate his perseverance and always positive attitude. Thank you so much Rick for a job well done!

Terrible Experience This has been one of the worst experiences we’ve ever had with a service provider. It has been problem after problem from the start. It’s frankly startling how many errors, mistakes, and issues have arisen. We are 2 very busy attorneys who have now wasted countless hours dealing with what should have been such a simple process. Please contact me to discuss how Bay Alarm can fix all of the problems caused by its salespeople and installers.

5 Golg Star Service Just wanted to share that our customer experience was excellent. From courteous installers to competent trainers. We liked the fact that you are investing in new employees and that they are being trained by excellent installers. Well that's enough praise, you all might get a swelled head. I just wanted to polish your halos a little. With best regards, Keith

Really pleased with my recent Bay Alarm installation Really pleased with my recent installation of our building alarm system provided by bay alarm. Alex the sales rep did a great job with communication and execution of the job. His technician Mike was also a pleasure to work with. The building was a 25.5k commercial building with several sensors. Although the first week we did have some false alarms and faulty sensors, however Mike's handling of the situation and prompt response every time was greatly appreciated.

We had a new Bay Alarm security system… We had a new Bay Alarm security system installed today at our place of business in Martinez. We replaced our old Sonitrol system that was outdated. Both Abdul and Vahid were absolutely great! They arrived on time, were very personable, knowledgeable and professional. Both were able to answer all our questions as they walked us through the easy-to-use app. They made sure we were comfortable with operating our new system before they left. Thanks, Abdul and Vahid, you made our security transition incredibly easy and we appreciate all your support!