Excellent customer service I ordered refrigerator water filters from Glacier Fresh after checking the internet and liking their deals. Soon after I realized I had ordered the wrong filters. I sent a email to customer support and told them what happened, and please cancel. I got a response within 24hr and was relieved to know they could modify my order and send the wright filters. Thanks to Tina at customer service for your excellent service!

Nice well made product. Poor (non-existent) customer support Here is the exact text sent to Glacier: Today I set up my new GF-RVWS001 which was purchased thru Amazon. I was a disappointed about a couple of things. I noticed the main cap was sitting a bit crooked. After struggling to remove it I found it was cross threaded. Once put on correctly it seems to seal. The 6001 fitting was missing the black O-Ring. I was able to use one I had on hand. The 6002 fitting was missing the small white O-Ring. I was able to repurpose the one from the 6003 fitting. Collectively these deficiencies make me wonder if I am the first owner of this unit. Here is their response: Hello. Sorry, we are an independent website, not Amazon, we suggest you contact the customer service of Amazon store directly, they will help you to deal with the problem, thanks for understanding. When I replied with a screenshot showing Amazon directing me to the Glacier website I received the following response: Hi, In this case,you could contact with the AMAZON front desk for help. Thank you for your understanding. Disappointing, I will reach out to Amazon for further help.

With an error on my part my delivery… With an error on my part my delivery was delayed. They went above and beyond to get me my order. I have never had such great consideration before! I would highly recommend this company!

GLACIER FRESH IS A RIP OFF On September 1st, I placed an order for PF-2 Fluoride Reduction Filters. A week later, instead of receiving the filters I ordered, I received other water filters. I sent Glacier Fresh an email message regarding the error. They apologized and asked me to send photos of the filters and packaging. I did as they requested. About a week and a half later I received a shipment. Instead of the filters I ordered, they again sent the same wrong filters. I requested a refund. They apologized again, and told me they would send me the filters I ordered. That was on September 21st. It's now October 10th. I've yet to receive a refund, or the filters I ordered.

Super fast delivery Super fast delivery. I really appreciate it. Why buy the real LG product, when you can save *lots* of money with this Glacier Fresh clone. It's just as good. You won't be able to tell the difference.