Nice well made product. Poor (non-existent) customer support Here is the exact text sent to Glacier: Today I set up my new GF-RVWS001 which was purchased thru Amazon. I was a disappointed about a couple of things. I noticed the main cap was sitting a bit crooked. After struggling to remove it I found it was cross threaded. Once put on correctly it seems to seal. The 6001 fitting was missing the black O-Ring. I was able to use one I had on hand. The 6002 fitting was missing the small white O-Ring. I was able to repurpose the one from the 6003 fitting. Collectively these deficiencies make me wonder if I am the first owner of this unit. Here is their response: Hello. Sorry, we are an independent website, not Amazon, we suggest you contact the customer service of Amazon store directly, they will help you to deal with the problem, thanks for understanding. When I replied with a screenshot showing Amazon directing me to the Glacier website I received the following response: Hi, In this case,you could contact with the AMAZON front desk for help. Thank you for your understanding. Disappointing, I will reach out to Amazon for further help.

Super fast delivery Super fast delivery. I really appreciate it. Why buy the real LG product, when you can save *lots* of money with this Glacier Fresh clone. It's just as good. You won't be able to tell the difference.

Very Pleased I was looking for new filters for myself and as a gift. I found the filters I needed and placed the order. I received the filters in a reasonable amount of time. When I oped the order I found that there was an extra filter sent. I contacted customer support to about the extra filter and was told to keep it as a gift seeing it was shipped in error. I must say from ordering to getting filters and contacting customer support all went well and I was very pleased.

The Extra Mile I stupidly failed to look at the filter in my refrigerator and ordered a type that was in an earlier machine I had. I only realized this when I was ready to install the new filter. Typically one would expect to send them back, get the correct ones, and pay a restocking fee. Not at all. They had me take a picture of my existing filter - that clearly showed the correct part number and sent me new filters that were correct. They didn't even want the old ones back!

Sparkin by Glacier Fresh is a game-changer! I never thought I could enjoy homemade soda this much. So easy to use and with endless flavor possibilities, I'm now the soda king of my own castle. I highly recommend Sparkin to anyone looking for a fun and fresh addition to their home bar. Cheers to Glacier Fresh for making my life sweeter