Nice well made product. Poor (non-existent) customer support Here is the exact text sent to Glacier: Today I set up my new GF-RVWS001 which was purchased thru Amazon. I was a disappointed about a couple of things. I noticed the main cap was sitting a bit crooked. After struggling to remove it I found it was cross threaded. Once put on correctly it seems to seal. The 6001 fitting was missing the black O-Ring. I was able to use one I had on hand. The 6002 fitting was missing the small white O-Ring. I was able to repurpose the one from the 6003 fitting. Collectively these deficiencies make me wonder if I am the first owner of this unit. Here is their response: Hello. Sorry, we are an independent website, not Amazon, we suggest you contact the customer service of Amazon store directly, they will help you to deal with the problem, thanks for understanding. When I replied with a screenshot showing Amazon directing me to the Glacier website I received the following response: Hi, In this case,you could contact with the AMAZON front desk for help. Thank you for your understanding. Disappointing, I will reach out to Amazon for further help.

Superior Customer Service!! Superior Customer Service!!! I was a dunce and hastily purchased the wrong filters and customer service helped me straighten the whole mess out and find the filters ai needed. I love the price point of these filters and they work well with my SubZero refrigerator. Yay Glacier!!

I contacted customer service to ask… I contacted customer service to ask tracking questions about my package and they were prompt and helpful. The product was received in good condition and is exactly what I ordered. The price of the product is much more affordable than one purchased from Whirlpool. I recommend Glacier Fresh for all your filter needs.

Excellent price, too soon to say about quality Excellent price, product seems fine. Time will tell how well this unauthorized replacement filter works, but it was soooo much cheaper than the official LG fridge water filter that I figured I'd give it a shot. I appreciate that it's NSF certified as a carbon filter. Product arrived two weeks after I ordered, which was mildly annoying but not really a problem.

Ordered filters for my refrigerator. Ordered filters for my refrigerator. Although they were back ordered they still arrived quickly and the staff kept me informed throughout and gave me the option to cancel or order an alternate. Very keen price, good service and quick delivery. Definitely will use them for all future orders.