Excellent customer service I ordered refrigerator water filters from Glacier Fresh after checking the internet and liking their deals. Soon after I realized I had ordered the wrong filters. I sent a email to customer support and told them what happened, and please cancel. I got a response within 24hr and was relieved to know they could modify my order and send the wright filters. Thanks to Tina at customer service for your excellent service!

Superior Customer Service!! Superior Customer Service!!! I was a dunce and hastily purchased the wrong filters and customer service helped me straighten the whole mess out and find the filters ai needed. I love the price point of these filters and they work well with my SubZero refrigerator. Yay Glacier!!

GLACIER FRESH IS A RIP OFF On September 1st, I placed an order for PF-2 Fluoride Reduction Filters. A week later, instead of receiving the filters I ordered, I received other water filters. I sent Glacier Fresh an email message regarding the error. They apologized and asked me to send photos of the filters and packaging. I did as they requested. About a week and a half later I received a shipment. Instead of the filters I ordered, they again sent the same wrong filters. I requested a refund. They apologized again, and told me they would send me the filters I ordered. That was on September 21st. It's now October 10th. I've yet to receive a refund, or the filters I ordered.

Satisfied customer support experience. I ordered 3 filters for our Fridge. Only one came. I wrote to customer support asking about the rest of the shipment showing the order for 3. They sent 2 more shortly thereafter. Was very glad they delivered as promised. I appreciate companies who respond to the customers communications promptly.

Excellent price, too soon to say about quality Excellent price, product seems fine. Time will tell how well this unauthorized replacement filter works, but it was soooo much cheaper than the official LG fridge water filter that I figured I'd give it a shot. I appreciate that it's NSF certified as a carbon filter. Product arrived two weeks after I ordered, which was mildly annoying but not really a problem.