Nice well made product. Poor (non-existent) customer support Here is the exact text sent to Glacier: Today I set up my new GF-RVWS001 which was purchased thru Amazon. I was a disappointed about a couple of things. I noticed the main cap was sitting a bit crooked. After struggling to remove it I found it was cross threaded. Once put on correctly it seems to seal. The 6001 fitting was missing the black O-Ring. I was able to use one I had on hand. The 6002 fitting was missing the small white O-Ring. I was able to repurpose the one from the 6003 fitting. Collectively these deficiencies make me wonder if I am the first owner of this unit. Here is their response: Hello. Sorry, we are an independent website, not Amazon, we suggest you contact the customer service of Amazon store directly, they will help you to deal with the problem, thanks for understanding. When I replied with a screenshot showing Amazon directing me to the Glacier website I received the following response: Hi, In this case,you could contact with the AMAZON front desk for help. Thank you for your understanding. Disappointing, I will reach out to Amazon for further help.

Glacier Fresh filters are fantastic! Glacier Fresh filters are less expensive than their competitors. Our order was shipped almost immediately after being placed and we received it promptly. This is one of the few vendors who have ever contacted us directly to make sure we got what we ordered. Only then did they request we complete a survey. This company is now THE company from whom we will buy our filters.

It's the Price i have only been using the filter for a couple of weeks but, as best I can tell from this brief experience, it works as well as the expensive brand recommended by the refrigerator manufacturer at a quarter of the price. (I'll know more in 6 months time.)

I contacted customer service to ask… I contacted customer service to ask tracking questions about my package and they were prompt and helpful. The product was received in good condition and is exactly what I ordered. The price of the product is much more affordable than one purchased from Whirlpool. I recommend Glacier Fresh for all your filter needs.

Sparkin by Glacier Fresh is a game-changer! I never thought I could enjoy homemade soda this much. So easy to use and with endless flavor possibilities, I'm now the soda king of my own castle. I highly recommend Sparkin to anyone looking for a fun and fresh addition to their home bar. Cheers to Glacier Fresh for making my life sweeter