The Extra Mile I stupidly failed to look at the filter in my refrigerator and ordered a type that was in an earlier machine I had. I only realized this when I was ready to install the new filter. Typically one would expect to send them back, get the correct ones, and pay a restocking fee. Not at all. They had me take a picture of my existing filter - that clearly showed the correct part number and sent me new filters that were correct. They didn't even want the old ones back!

With an error on my part my delivery… With an error on my part my delivery was delayed. They went above and beyond to get me my order. I have never had such great consideration before! I would highly recommend this company!

Glacier Fresh filters are fantastic! Glacier Fresh filters are less expensive than their competitors. Our order was shipped almost immediately after being placed and we received it promptly. This is one of the few vendors who have ever contacted us directly to make sure we got what we ordered. Only then did they request we complete a survey. This company is now THE company from whom we will buy our filters.

Excellent customer service I ordered refrigerator water filters from Glacier Fresh after checking the internet and liking their deals. Soon after I realized I had ordered the wrong filters. I sent a email to customer support and told them what happened, and please cancel. I got a response within 24hr and was relieved to know they could modify my order and send the wright filters. Thanks to Tina at customer service for your excellent service!

I wish I would have gone directly to… I wish I would have gone directly to Glacier from the start! Not only were they cheaper than Lowe’s and Home Depot filters, they delivered within a matter of a few days. I really appreciated the check in to see if I received my product and was satisfied. I would have given them 10 stars if I could 😊