Nice well made product. Poor (non-existent) customer support Here is the exact text sent to Glacier: Today I set up my new GF-RVWS001 which was purchased thru Amazon. I was a disappointed about a couple of things. I noticed the main cap was sitting a bit crooked. After struggling to remove it I found it was cross threaded. Once put on correctly it seems to seal. The 6001 fitting was missing the black O-Ring. I was able to use one I had on hand. The 6002 fitting was missing the small white O-Ring. I was able to repurpose the one from the 6003 fitting. Collectively these deficiencies make me wonder if I am the first owner of this unit. Here is their response: Hello. Sorry, we are an independent website, not Amazon, we suggest you contact the customer service of Amazon store directly, they will help you to deal with the problem, thanks for understanding. When I replied with a screenshot showing Amazon directing me to the Glacier website I received the following response: Hi, In this case,you could contact with the AMAZON front desk for help. Thank you for your understanding. Disappointing, I will reach out to Amazon for further help.

With an error on my part my delivery… With an error on my part my delivery was delayed. They went above and beyond to get me my order. I have never had such great consideration before! I would highly recommend this company!

I contacted customer service to ask… I contacted customer service to ask tracking questions about my package and they were prompt and helpful. The product was received in good condition and is exactly what I ordered. The price of the product is much more affordable than one purchased from Whirlpool. I recommend Glacier Fresh for all your filter needs.

Excellent customer service I ordered refrigerator water filters from Glacier Fresh after checking the internet and liking their deals. Soon after I realized I had ordered the wrong filters. I sent a email to customer support and told them what happened, and please cancel. I got a response within 24hr and was relieved to know they could modify my order and send the wright filters. Thanks to Tina at customer service for your excellent service!

Just received my order of six(6)… Just received my order of six(6) filters from Glacier Fresh. I just placed the order this past Monday and they already arrived today (Thursday). Also, for what Glacier Fresh charged for 6 filters, was still cheaper than purchasing 1 filter from eith Home Depot or Lowes! P.S. The shipping was also FREE.