Horrible customer service Horrible customer service, extended processing times. Go elsewhere. Placed order Friday 1-19-24 at 10:00 am (before the 3:00 pm cut off time as stated on web site) called to check status on 1-23-24 was told will not ship out 1-26-24 then 3-6 days for delivery. Only bought a $35 common V3006 valve. Wasted two days to find out not shipping for 3 more days. My mistake will not happen again. Shop elsewhere.

Very happy with our Trax compact… Very happy with our Trax compact system. Replaced a Kinetico system and even with costs for some re-plumbing saved thousands. Had to make a couple calls for items missed on original shipment but overall shipping was fast and dealing over the phone was easy.

Dom and everyone at US Water were a… Dom and everyone at US Water were a great help starting from design to installation. My system was somewhat complicate and we and we had a tremendous amount of iron in our well that would ruin the marble tile we just put in. Tested the water numerous times and water is perfect and iron free! Thanks for all your help and would recommend US water to anyone looking for a water treatment system

Great service Great service. Called them about a part broken during shipping. They took care of it immediately. You see things are always going to happen beyond our control. Sometimes no matter how well packaged, issues still occur. That is life. However, what we must look at is how well a situation is mitigated and resolved. This shows a company and the people they hire are taught to care.

Great Products and Great Customer Service I spoke with a US water systems sales person multiple times. They help guide me to choosing the best system for my application. Once received installation was super easy straight forward. At one point we did have some questions and were easily able to get someone on the phone from tech support (on a Saturday) to help address the questions. The tech support person was super knowledgeable and explained things well. The system has been up and running for almost 6 months. The water quality is great and I love the app control and monitoring of the system.