Great service Great service. Called them about a part broken during shipping. They took care of it immediately. You see things are always going to happen beyond our control. Sometimes no matter how well packaged, issues still occur. That is life. However, what we must look at is how well a situation is mitigated and resolved. This shows a company and the people they hire are taught to care.

Horrible customer service Horrible customer service, extended processing times. Go elsewhere. Placed order Friday 1-19-24 at 10:00 am (before the 3:00 pm cut off time as stated on web site) called to check status on 1-23-24 was told will not ship out 1-26-24 then 3-6 days for delivery. Only bought a $35 common V3006 valve. Wasted two days to find out not shipping for 3 more days. My mistake will not happen again. Shop elsewhere.

Purchased a $5,000 commercial sediment… Purchased a $5,000 commercial sediment filter from US water systems. We were mislead about shipping from the beginning. Communication and follow up with this company is dismal at best. When we finally received the product after holding up a very large commercial job. They forgot to send the power cord for the $250 digital upgraded head. We will never use them again and recommend you dont. But if you do, make sure to to order months, not weeks in advance! And if you like to use tracking numbers for your shipment. Go elsewhere!

Mini Trax installed in Motorhome I purchased a Mini Trax water softener and installed it in our Motorhome. This is a compact softener that is meant for installations in a permanent location and proved to be a challenge adapting it for our Motorhome. I spoke to technicians several times as installation issues arose and they were always extremely polite and knowledgeable. They are a model of how tech support should be. Kudos to a great team and a great company.

Positive experience with US Water Systems I have been a US Water customer for a number of years. They are knowledgeable, professional and very helpful. Seth Timmons is one of a kind as his customer service is outstanding. He always goes above and beyond to provide help. I have purchased several RO systems and softeners from US Water and am extremely pleased.