Horrible customer service Horrible customer service, extended processing times. Go elsewhere. Placed order Friday 1-19-24 at 10:00 am (before the 3:00 pm cut off time as stated on web site) called to check status on 1-23-24 was told will not ship out 1-26-24 then 3-6 days for delivery. Only bought a $35 common V3006 valve. Wasted two days to find out not shipping for 3 more days. My mistake will not happen again. Shop elsewhere.

Customer service is horrible and not helpful I have a non working USwatersystems RO unit. I have called several times for help finding the part numbers for the equipment I need to make the system work. An employee with a speech defect keeps hanging up on me. He wants to tell me how bad my problem is, without suggesting part numbers or a way to move forward with my repair. USwatersystems is all about the sale. They do not care about leaving you with a working system. Save yourself time and money and buy from someone else.

Bad product, terrible service Constantly breaks down due to filter housing made of cheap plastic. The membrane housing cracked and began leaking so USWS sent a replacement that was the wrong size. After bringing this to their attention they refused to believe that they could make a mistake and just chose to ignore me for weeks. I had to buy push fittings with larger threading to make their replacement part work just to have the pump fail the very next day. I spent thousands of dollars on this system and wouldn’t recommend this product to anyone because their customer support is lacking.

Top Notch Expert Support Riley not only helped us get over a water pressure issue by recommending a well pressure tank, but he also helped us troubleshoot a strange issue with the tank full float. He also helped us remedy an issue where we piped the booster pump inlet and outlet reversed. He was patient and incredibly experienced and friendly on top of it. Awesome!

THE BEST WATER EVER!!!! A HUGE THANK YOU TO US WATER SYSTEMS INC!!!!! We switched back to well water after having enough of the problems with the water system we were on. We bought the US Water Systems Pulsar Max Plus Ultraviolet Disinfection System | Up To 20 GPM and it was extremely easy to install. I had one little seeping leak and US Water customer service helped with giving me the best option to choose from to fix this little issue. Fixed it and now we have water that is not horrible. It is crystal clear and has no weird smell or taste or color. LOVE IT!!!!!!