Great service Great service. Called them about a part broken during shipping. They took care of it immediately. You see things are always going to happen beyond our control. Sometimes no matter how well packaged, issues still occur. That is life. However, what we must look at is how well a situation is mitigated and resolved. This shows a company and the people they hire are taught to care.

Horrible customer service Horrible customer service, extended processing times. Go elsewhere. Placed order Friday 1-19-24 at 10:00 am (before the 3:00 pm cut off time as stated on web site) called to check status on 1-23-24 was told will not ship out 1-26-24 then 3-6 days for delivery. Only bought a $35 common V3006 valve. Wasted two days to find out not shipping for 3 more days. My mistake will not happen again. Shop elsewhere.

Customer service is horrible and not helpful I have a non working USwatersystems RO unit. I have called several times for help finding the part numbers for the equipment I need to make the system work. An employee with a speech defect keeps hanging up on me. He wants to tell me how bad my problem is, without suggesting part numbers or a way to move forward with my repair. USwatersystems is all about the sale. They do not care about leaving you with a working system. Save yourself time and money and buy from someone else.

Dom and everyone at US Water were a… Dom and everyone at US Water were a great help starting from design to installation. My system was somewhat complicate and we and we had a tremendous amount of iron in our well that would ruin the marble tile we just put in. Tested the water numerous times and water is perfect and iron free! Thanks for all your help and would recommend US water to anyone looking for a water treatment system

Mini Trax installed in Motorhome I purchased a Mini Trax water softener and installed it in our Motorhome. This is a compact softener that is meant for installations in a permanent location and proved to be a challenge adapting it for our Motorhome. I spoke to technicians several times as installation issues arose and they were always extremely polite and knowledgeable. They are a model of how tech support should be. Kudos to a great team and a great company.