Good system and price, bad service Communication was great when i was shopping and looking to buy. The system works great but the bluetooth disconnects weekly. I emailed, called, left messages about 3 times a week and never received a reply. This was back in December. I just unplug it and plug it back in now too hard reset the Bluetooth. Aside from that everything else is great. Customer support is non existent unfortunately

Positive experience with US Water Systems I have been a US Water customer for a number of years. They are knowledgeable, professional and very helpful. Seth Timmons is one of a kind as his customer service is outstanding. He always goes above and beyond to provide help. I have purchased several RO systems and softeners from US Water and am extremely pleased.

Customer service is horrible and not helpful I have a non working USwatersystems RO unit. I have called several times for help finding the part numbers for the equipment I need to make the system work. An employee with a speech defect keeps hanging up on me. He wants to tell me how bad my problem is, without suggesting part numbers or a way to move forward with my repair. USwatersystems is all about the sale. They do not care about leaving you with a working system. Save yourself time and money and buy from someone else.

Great service Great service. Called them about a part broken during shipping. They took care of it immediately. You see things are always going to happen beyond our control. Sometimes no matter how well packaged, issues still occur. That is life. However, what we must look at is how well a situation is mitigated and resolved. This shows a company and the people they hire are taught to care.

Great American made product Great American made product! Super easy to install and works great. It would be nice if a tester was include so you could see the improvement. I was unaware of the water pressure needed to filter the water and that there is runoff, it would be awesome if it could be reclaimed somehow to avoid waste. Overall Super Happy! Highly recommend this American filter and would suggest others buy American as well.