Horrible customer service Horrible customer service, extended processing times. Go elsewhere. Placed order Friday 1-19-24 at 10:00 am (before the 3:00 pm cut off time as stated on web site) called to check status on 1-23-24 was told will not ship out 1-26-24 then 3-6 days for delivery. Only bought a $35 common V3006 valve. Wasted two days to find out not shipping for 3 more days. My mistake will not happen again. Shop elsewhere.

Bad product, terrible service Constantly breaks down due to filter housing made of cheap plastic. The membrane housing cracked and began leaking so USWS sent a replacement that was the wrong size. After bringing this to their attention they refused to believe that they could make a mistake and just chose to ignore me for weeks. I had to buy push fittings with larger threading to make their replacement part work just to have the pump fail the very next day. I spent thousands of dollars on this system and wouldn’t recommend this product to anyone because their customer support is lacking.

Best products at best prices Best products at best prices. Always happy dealing with this company. Any questions or need help, simply call them. I was able to save a lot of money compared to other companies prices. I bought the 4.5"x20" big blue water system with the 3 canister set-up completed and ready for installation. Also with this system you need to get the refillable canisters that sit inside when using granular media. The cost here is way below anywhere else. As for shipping costs, the larger items all shipped free and the smaller orders have a cost. But this is clearly marked and always check the final order before placing the order. No surprises. Very knowledgeable staff.

Very happy with our Trax compact… Very happy with our Trax compact system. Replaced a Kinetico system and even with costs for some re-plumbing saved thousands. Had to make a couple calls for items missed on original shipment but overall shipping was fast and dealing over the phone was easy.

Top Notch Expert Support Riley not only helped us get over a water pressure issue by recommending a well pressure tank, but he also helped us troubleshoot a strange issue with the tank full float. He also helped us remedy an issue where we piped the booster pump inlet and outlet reversed. He was patient and incredibly experienced and friendly on top of it. Awesome!