Great Product, Price and Service Never having ordered from PurerDrop, I wasn't sure what to expect. I can now say that they provided a great product at a great price with great customer service. I will definitely be a repeat customer!

Good product arriving on time I agree their website could need some polishing and the English sounds a little odd as well. Yet, the water filters arrived on time and seem to perfectly replace the original (and way more expensive) filters or those replacement filters featured by the fridge manufacturers. So thumbs up from my end. Note that the PurerDrop filters are produced in China though.

Poor/no follow up emails After ordering the 5 filter package, I got no emails to confirm my order, no follow up on shipping and when I inquired about the status of my order, I got a “be patient” response. But I surprisingly got my order today. This company is no Amazon on shipping speed or response.

Not a legitimate company Order water filters on 1/14/23 and did not here anything from the company other that a tracking # was issued but never sent. After many emails they told me they refunded my credit card. Its 2/6/23 and never received the refund but a lot excuses. They are a total scam !!! Stay far away from this scam china company !!! I see there are a few 4 and 5 star reviews. Just wondering if they are legit? I feel they are not.

Sent to Billing Address instead of Shipping Address 1st order no email confirmation. They sent it to the Billing Address instead of the Shipping Address. Re-ordered as I am seasonal and needed it here. They did exactly the same thing, shipped it to the Billing Address. If you need the item at a 2nd residence do Not use this company