Great communication Great communication. We ended up ordering the wrong filters. We told them what had happened and they had us send them the fridge model number and they helped us find correct filters. Shipped new filters promptly, which fit and seem to be working well. Definitely planning on ordering from them again.

Poor/no follow up emails After ordering the 5 filter package, I got no emails to confirm my order, no follow up on shipping and when I inquired about the status of my order, I got a “be patient” response. But I surprisingly got my order today. This company is no Amazon on shipping speed or response.

Excellent customer service Excellent customer service. I ordered the wrong refrigerator filters by mistake and they were happy to send me the correct ones for the cost of shipping. I would use them again

Good product arriving on time I agree their website could need some polishing and the English sounds a little odd as well. Yet, the water filters arrived on time and seem to perfectly replace the original (and way more expensive) filters or those replacement filters featured by the fridge manufacturers. So thumbs up from my end. Note that the PurerDrop filters are produced in China though.

I placed an order through their website… I placed an order through their website on 12/16/2022. I purchased through PayPal. 6 water filters and 9 air filters for my whirlpool refrigerator were a good deal. tracking was sent a few days later and my order was delivered on 12/24/2022. I highly recommended it! Elmer.