A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

I was nervous after reading reviews… I was nervous after reading reviews here. My credit card was immediately charged, but I did not get a confirmation email or receipt. I wrote to customer service, and after not hearing back for a few days, I decided that I was going to dispute the charge the following Monday. The filters showed up over the weekend as advertised. Customer service emailed me back in imperfect English, but was very informative with tracking info etc, and thanked me for the business. Minor negatives: - Customer service doesn't automatically contact you and is somewhat slow to respond Positives + Initially, these seem to work like the factory filters. Will monitor. + Good, straightforward customer service + Excellent price compared to factory filters As long as the filters continue to work as advertised, I'll buy from purerdrop again.

Great Product, Price and Service Never having ordered from PurerDrop, I wasn't sure what to expect. I can now say that they provided a great product at a great price with great customer service. I will definitely be a repeat customer!

Great Customer Service Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.

Great service!! I placed an order and it was shipped out in a timely fashion. On the day we were to receive the package it was a no show. The tracking information said it was delivered to my address but it wasn’t. I waited the weekend and on the following Monday I sent a message to PurerDrop and the representative said they would promptly ship another order to my location which they did and I received. Felt very good knowing that there are companies that still know how to do great customer service!!