Great Customer Service Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.

A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

I placed my order I placed my order. They don't send a confirmation email. PayPal sent me a confirmation a label was created. After a few days it still didn't show ship so I sent the company an email. They said that it was just shipped. Then I went to confirmation and it showed it was shipped. Then a couple days later showed up all six filters I ordered. So I believe these other reviews are canceled their orders too soon. But now since it's such a new company my husband's nervous about using the filters. And we're trying to research to see this won't be bad quality water.

Great communication Great communication. We ended up ordering the wrong filters. We told them what had happened and they had us send them the fridge model number and they helped us find correct filters. Shipped new filters promptly, which fit and seem to be working well. Definitely planning on ordering from them again.

Sent to Billing Address instead of Shipping Address 1st order no email confirmation. They sent it to the Billing Address instead of the Shipping Address. Re-ordered as I am seasonal and needed it here. They did exactly the same thing, shipped it to the Billing Address. If you need the item at a 2nd residence do Not use this company