The water is absolutely disgusting The water is absolutely disgusting. I no longer buy pure drop which is a Coca cola product. Do not buy

Great Customer Service Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.

Great communication Great communication. We ended up ordering the wrong filters. We told them what had happened and they had us send them the fridge model number and they helped us find correct filters. Shipped new filters promptly, which fit and seem to be working well. Definitely planning on ordering from them again.

A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

Ordered 4 filters on 1/26/23 and… Ordered 4 filters on 1/26/23 and requested a tracking number, No tracking number was sent but one showed up on their site on 2/4/23. Fedex tracking showed "In transit" but without a "Ship date" through 2/14/23. Fedex cancels after 7 days in this status. I wrote support at purerdrop.com. They said they would re-ship by a faster method, using usps. The package arrived as ordered on 2/16/2023. The post office also left a card saying another package from the same shipper was at their station but required $24 postage due. Bottom line: I got what I ordered but had to stay on top of it. No phone support but email was responsive.