Poor/no follow up emails After ordering the 5 filter package, I got no emails to confirm my order, no follow up on shipping and when I inquired about the status of my order, I got a “be patient” response. But I surprisingly got my order today. This company is no Amazon on shipping speed or response.

Great service!! I placed an order and it was shipped out in a timely fashion. On the day we were to receive the package it was a no show. The tracking information said it was delivered to my address but it wasn’t. I waited the weekend and on the following Monday I sent a message to PurerDrop and the representative said they would promptly ship another order to my location which they did and I received. Felt very good knowing that there are companies that still know how to do great customer service!!

Sent to Billing Address instead of Shipping Address 1st order no email confirmation. They sent it to the Billing Address instead of the Shipping Address. Re-ordered as I am seasonal and needed it here. They did exactly the same thing, shipped it to the Billing Address. If you need the item at a 2nd residence do Not use this company

Puerdrop.com is a scam...not sure there… Puerdrop.com is a scam...not sure there the 4 star reviews are from I ordered water filters from purerdrop.com, they charged my card immed..then got a scammy unprofesssional email in broken english email with a bunch of other emails cc'd that product was discontinued and they will send out a replacement. I just disputed charge and will have to just stick to amazon

I was nervous after reading reviews… I was nervous after reading reviews here. My credit card was immediately charged, but I did not get a confirmation email or receipt. I wrote to customer service, and after not hearing back for a few days, I decided that I was going to dispute the charge the following Monday. The filters showed up over the weekend as advertised. Customer service emailed me back in imperfect English, but was very informative with tracking info etc, and thanked me for the business. Minor negatives: - Customer service doesn't automatically contact you and is somewhat slow to respond Positives + Initially, these seem to work like the factory filters. Will monitor. + Good, straightforward customer service + Excellent price compared to factory filters As long as the filters continue to work as advertised, I'll buy from purerdrop again.