Not a legitimate company Order water filters on 1/14/23 and did not here anything from the company other that a tracking # was issued but never sent. After many emails they told me they refunded my credit card. Its 2/6/23 and never received the refund but a lot excuses. They are a total scam !!! Stay far away from this scam china company !!! I see there are a few 4 and 5 star reviews. Just wondering if they are legit? I feel they are not.

Great Customer Service Our filters did not show up (mail issue not purerdrop) and their customer service was excellent in getting us replacements. Have only used filter for 2 weeks but working great.

I placed and order for some filters for… I placed and order for some filters for my whirlpool fridge. Placed order on 01/24/2023. I didn't get any confirmation until I brought it up with PayPal and was sent a screenshot of my order. Customer service.person that emailed me said to "be patient". I got a notification a week.later.saying the label was created. Waited couple.more.days and no response from customer service regarding order update. Cancelled order on 2/5 after speaking with PayPal. I'm just glad I used paypal which allowede to get my money back from these scam artists.

Great communication Great communication. We ended up ordering the wrong filters. We told them what had happened and they had us send them the fridge model number and they helped us find correct filters. Shipped new filters promptly, which fit and seem to be working well. Definitely planning on ordering from them again.

A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.