A decent experience Ordering filters was quite easy on the website and I received a shipping notification quickly however, after a few days, the item still had not shipped. A week later, without me reaching out to the seller, I received a new tracking number and then received the filters within 3 days. Overall, a decent experience.

I placed and order for some filters for… I placed and order for some filters for my whirlpool fridge. Placed order on 01/24/2023. I didn't get any confirmation until I brought it up with PayPal and was sent a screenshot of my order. Customer service.person that emailed me said to "be patient". I got a notification a week.later.saying the label was created. Waited couple.more.days and no response from customer service regarding order update. Cancelled order on 2/5 after speaking with PayPal. I'm just glad I used paypal which allowede to get my money back from these scam artists.

Excellent customer service Excellent customer service. I ordered the wrong refrigerator filters by mistake and they were happy to send me the correct ones for the cost of shipping. I would use them again

I was nervous after reading reviews… I was nervous after reading reviews here. My credit card was immediately charged, but I did not get a confirmation email or receipt. I wrote to customer service, and after not hearing back for a few days, I decided that I was going to dispute the charge the following Monday. The filters showed up over the weekend as advertised. Customer service emailed me back in imperfect English, but was very informative with tracking info etc, and thanked me for the business. Minor negatives: - Customer service doesn't automatically contact you and is somewhat slow to respond Positives + Initially, these seem to work like the factory filters. Will monitor. + Good, straightforward customer service + Excellent price compared to factory filters As long as the filters continue to work as advertised, I'll buy from purerdrop again.

I placed an order through their website… I placed an order through their website on 12/16/2022. I purchased through PayPal. 6 water filters and 9 air filters for my whirlpool refrigerator were a good deal. tracking was sent a few days later and my order was delivered on 12/24/2022. I highly recommended it! Elmer.