Nothing but trouble no enjoyment. Bought new would not light after two years trying to get parts got it to light. Then it will only run or stay lit for about 2 minutes then the flame goes out. This is truly a piece of crap! Do not buy from Direct fire pits.

Excellent customer service. -

Returned product in accordance with… Returned product in accordance with their procedures and it has now been two months since they received the product. Still waiting for my refund. They do not answer the phone or reply to emails. Do not deal with Direct Fire Pits.

Firepit Glass - Great Job I ordered a few samples and then ordered my firepit glass. Both the sample and the full order were exactly as ordered and quickly processed. I also appreciated the email updates.

Rachel and her team were the absolutely… Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!