Great service even during a global pandemic… During the pandemic everything was delayed for our home Reno. It was all painful. Except for our order from Direct Fire Pits. They were so personable and kept us in the loop about the delays. They would say they would touch back in 2 months and sure enough, to the date, they would touch back in. Great customer service. Not to mention that the product was awesome and the quality that we were hoping for. Would definitely buy from them again in the future.

Great shopping experience Great shopping experience! Customer chat helped me find exactly what I was looking for!

Took money then….. silence I bought a fire pit Sat Jan 8th. I’ve tried to contact you numerous times via email, phone and text. I haven’t gotten a response. I would like to add a face plate but at this point in thinking about canceling my order and going elsewhere. You took my payment immediately and then disappeared. Very suspicious and I’m NOT a happy customer.

Excellent customer service. -

Rachel and her team were the absolutely… Rachel and her team were the absolutely best to work with through our goal of having the best possible fire pit setup. If you like doing business with folks that are interested in you being fully satisfied in your purchase, Rachel is the best...period. Don't contact anyone else, it would be a mistake!!!