It has more than a month since my order… It has more than a month since my order and I still do not have the product that I ordered. This after reminding you it had not been delivered over a week ago and you stating it would ship right out? WHERE IS IT!!!!!!!!!!!!!!

I made a call to verify my order and… I made a call to verify my order and the gentleman was so nice. And I will review my order as soon as I receive it. But so far I'm very pleased with the service.

Great Experience They were extremely helpful with my questions over the phone. The ordering process was seamless and the product arrived before originally expected. Packaging was thorough which is important for gas burner products. Buy with confidence.

Can't recommend... After confirming that the firepit we wanted was in stock and available for immediate shipment, we placed our order. After waiting several weeks we never received and cancelled our order. We also ordered the matching cover that shipped immediately. Unfortunately we can't use this and firepit direct won't take it back because it's beyond 30 days!

Took money then….. silence I bought a fire pit Sat Jan 8th. I’ve tried to contact you numerous times via email, phone and text. I haven’t gotten a response. I would like to add a face plate but at this point in thinking about canceling my order and going elsewhere. You took my payment immediately and then disappeared. Very suspicious and I’m NOT a happy customer.