You had no problem taking my order and… You had no problem taking my order and money but I have had no communication after that. Where is my order?

I made a call to verify my order and… I made a call to verify my order and the gentleman was so nice. And I will review my order as soon as I receive it. But so far I'm very pleased with the service.

Direct Fire Pits, thank you Jordan ! Direct Fire Pits has an easy to use website, great product descriptions and very competitive prices . However , Jordan and his staff are well above a 5 star rating . Jordan is informative and actually takes the time to help you select the correct product for your project . Even with all the supply chain issues that we all see around the world, Jordan's communication was amazing . An e mail was sent as soon as a shipping label was created and the tracking began . The product was the real genuine Warming Trends product. No knock offs here. I look forward to doing business with Direct Fire Pits in the future.

I purchased the surround face cover not… I purchased the surround face cover not knowing that all that it was and the company WOULD NOT give me a refund. I never opened the box at all. So ne careful ordering from this company.

Firepit Glass - Great Job I ordered a few samples and then ordered my firepit glass. Both the sample and the full order were exactly as ordered and quickly processed. I also appreciated the email updates.