Returned product in accordance with… Returned product in accordance with their procedures and it has now been two months since they received the product. Still waiting for my refund. They do not answer the phone or reply to emails. Do not deal with Direct Fire Pits.

Great service even during a global pandemic… During the pandemic everything was delayed for our home Reno. It was all painful. Except for our order from Direct Fire Pits. They were so personable and kept us in the loop about the delays. They would say they would touch back in 2 months and sure enough, to the date, they would touch back in. Great customer service. Not to mention that the product was awesome and the quality that we were hoping for. Would definitely buy from them again in the future.

It has more than a month since my order… It has more than a month since my order and I still do not have the product that I ordered. This after reminding you it had not been delivered over a week ago and you stating it would ship right out? WHERE IS IT!!!!!!!!!!!!!!

Firepit Glass - Great Job I ordered a few samples and then ordered my firepit glass. Both the sample and the full order were exactly as ordered and quickly processed. I also appreciated the email updates.

Direct Fire Pits, thank you Jordan ! Direct Fire Pits has an easy to use website, great product descriptions and very competitive prices . However , Jordan and his staff are well above a 5 star rating . Jordan is informative and actually takes the time to help you select the correct product for your project . Even with all the supply chain issues that we all see around the world, Jordan's communication was amazing . An e mail was sent as soon as a shipping label was created and the tracking began . The product was the real genuine Warming Trends product. No knock offs here. I look forward to doing business with Direct Fire Pits in the future.