I mistakenly purchased the wrong item… I mistakenly purchased the wrong item and requested an RMA. I received an RMA number in May and I sent the item back. It’s now September and I have requested an update a couple of times on my credit for the returned item minus a restocking fee and have not heard back from them. I wouldn’t make a purchase from them in the future. It’s just not worth the time and expense.

Returned an order and the company would… Returned an order and the company would not refund my money. I followed the protocol for the return. They will not respond to emails or phone calls. I have filed a claim with the BBB.

I ordered 2 dock power pedestals and… I ordered 2 dock power pedestals and they were not only the best price anywhere - the products arrived in 4 days and shipping was free! NVN Marine has a great selection of products and is always very competitive on price…highly recommend for all your marine needs. Great customer service as well - I called about the order as I needed them asap and they expedited the order to ensure it arrived quickly.

Worst customer service I’ve ever had to… Worst customer service I’ve ever had to deal with do not buy from these people. If you can even get them on the phone, they do not follow up and don’t respond.

Defective Product, No Customer Service I received a defective electrical power switch from NVN Marine. If installed, it would have created a dangerous connection in the Off position. NVN rep claimed that this was “impossible.” When returned according to instructions, they refused to refund my money. All attempts to rectify this were met with accusations. Extremely poor customer service. Do business with them at your own risk.