Ordered filters haven't received Ordered filters. Order was paid for, packed and shipped. 2 days later it was confiscated for having counterfeit postage. Filters said it was being corrected and shipped. No more heard. Order not received. $45 up in smoke.

Sent the wrong filters I ordered 3 EDR2RXD1 filters and 1 pack of air filters I received 6 W10295370A/W10295370 that replaces Every Drop filter 1/EDR1RXD1. Sent an email with a picture of the incorrect filters and left a message so far no call email no answer on their phone number. They did get the correct air filters. Update: I resent photos of the sent order they replied sending the correct order . We will hopefully get what we ordered.

I have had 2 orders with them UPDATE: (06/20/2023) I bought a new name brand filter and it had the same issue. A repair person came out today and informed me that the water filter housing was bad. I am waiting for a new one to be installed. Original: (06/14/2023) I have had 2 orders with them. The first order 5 of the 6 filters worked out of the box. One did not. I just started to use the second order of 6 and have gone through 3 of them - no water flow. I will check the other 3 filters to see if they work - if not I will go to the local store and buy a brand name filter for the same price as the 6 pack - but it will work out of the box.

They don't even know Rhode Island is a… They don't even know Rhode Island is a state! I am trying to order filters and in the address area, there is every state to select in the drop down except Rhode Island. Hello!! We may be the tiniest but we do exist as part of the 50! SMH

Water Filter for frig! Took me awhile but I finally found the filter that will fit the refrigerator. I have bought these a couple of times already and will continue to buy them. They fit great. Work as they should and even though they seem a little pricey, it's worth it considering, I only have to buy them 1 or 2 times a year for a household of 2. I will be buying another one in 6-8 months when the time comes.