Gavin Bray
GBSAME AS EVERYONE ELSE SAME AS EVERYONE ELSE, SCAM Ordered filters early December, realized today I hadn't received anything. Went to look up tracking and the package was confiscated for counterfeit postage. What a racket. These people are POS.
Robert Blinkey
GB1st order review update 1st order, counterfeit postage, sent message to customer service and 4 days later, package received in perfect order.
SL M
GBWrong filters sent/No reply from company **EDIT** The day after leaving this review (day 6) the company reached out to me and offered to send the correct filters. Unfortunately, at this point I had already ordered filters from another company. They were very apologetic and credited my card for the purchase. I ordered a 5 pack of filters for my ice machine. They arrived quickly. However, the wrong filters were sent. I've messaged them through their website, emailed them at both the email listed on their website and the email included on my receipt. The only phone number listed is in China (even though the product shipped from California). It's been 5 days and no response! I've already filed a dispute with my credit card. Don't buy from them.
Bob Braun
GBThey did finally ship my filters to my… They did finally ship my filters to my address, and they are working fine. Just did not receive any notification on my order for ten days and for this day and age with all the scammers out there you need to be prudent in your customer service communication
Mike Jenck
GBI have had 2 orders with them UPDATE: (06/20/2023) I bought a new name brand filter and it had the same issue. A repair person came out today and informed me that the water filter housing was bad. I am waiting for a new one to be installed. Original: (06/14/2023) I have had 2 orders with them. The first order 5 of the 6 filters worked out of the box. One did not. I just started to use the second order of 6 and have gone through 3 of them - no water flow. I will check the other 3 filters to see if they work - if not I will go to the local store and buy a brand name filter for the same price as the 6 pack - but it will work out of the box.